Hello beautiful people,

I have attempted to remove a queue from an agent, but every time the change is confirmed successful, the queue reassigns itself to the agent automatically. I can see the same agent is a member of a group that has membership with the queue I want to remove them from. Would this group membership impact my ability to remove the queue from the agent?

Hi Zoran,

When the user inherits (role, queue...) through Groups, for a change you need to apply it in the group. If you set configuration in the User, right, you can change in the user.

Att,