Hi all,

should be a fairly simple question but I haven't had any luck finding an answer yet.

I am wanting to run a report that captures the same data, in the same format that the old Queue Metrics Interval Report used to capture.

I want to select a date range and I want the output to be per 30-minute interval, with each day averaged together. This is required to identify our busiest times of day averaged out over large time periods.

Example of the output I'm looking for.

Any help would be greatly appreciated!

Yea, good luck with that.  Performance views are not a true BI tool.  Better to take that into Excel and do it that way or even better, use the Static Link to bring that view into Power BI and do the analysis there.  Maybe Genesys will someday get to allow views like that, but don't hold your breath.  To get and easy button for this, you can check out some of the AppFoundry products like this one:  Genesys AppFoundry - TTEC Digital Insights (mypurecloud.com)

Hi all,

should be a fairly simple question but I haven't had any luck finding an answer yet.

I am wanting to run a report that captures the same data, in the same format that the old Queue Metrics Interval Report used to capture.

I want to select a date range and I want the output to be per 30-minute interval, with each day averaged together. This is required to identify our busiest times of day averaged out over large time periods.

Example of the output I'm looking for.

Any help would be greatly appreciated!

I was glad to see a reply to this because I'm a newer user and was trying to figure this out as well.  I'm disappointed to see that it's not possible within the program anymore, although it used to be. It seems that most of the data views I've wanted so far are possible to replicate in the performance view or the export view, but this is one we need also and couldn't figure out. It's unfortunate that they would decommission reports that give useful data without providing a way to get that data without a lot of extra effort/steps, but I'm hoping it's a feature they're planning to roll out.  

Yea, good luck with that.  Performance views are not a true BI tool.  Better to take that into Excel and do it that way or even better, use the Static Link to bring that view into Power BI and do the analysis there.  Maybe Genesys will someday get to allow views like that, but don't hold your breath.  To get and easy button for this, you can check out some of the AppFoundry products like this one:  Genesys AppFoundry - TTEC Digital Insights (mypurecloud.com)

Hi all,

should be a fairly simple question but I haven't had any luck finding an answer yet.

I am wanting to run a report that captures the same data, in the same format that the old Queue Metrics Interval Report used to capture.

I want to select a date range and I want the output to be per 30-minute interval, with each day averaged together. This is required to identify our busiest times of day averaged out over large time periods.

Example of the output I'm looking for.

Any help would be greatly appreciated!

I was glad to see a reply to this because I'm a newer user and was trying to figure this out as well.  I'm disappointed to see that it's not possible within the program anymore, although it used to be. It seems that most of the data views I've wanted so far are possible to replicate in the performance view or the export view, but this is one we need also and couldn't figure out. It's unfortunate that they would decommission reports that give useful data without providing a way to get that data without a lot of extra effort/steps, but I'm hoping it's a feature they're planning to roll out.  

Yea, good luck with that.  Performance views are not a true BI tool.  Better to take that into Excel and do it that way or even better, use the Static Link to bring that view into Power BI and do the analysis there.  Maybe Genesys will someday get to allow views like that, but don't hold your breath.  To get and easy button for this, you can check out some of the AppFoundry products like this one:  Genesys AppFoundry - TTEC Digital Insights (mypurecloud.com)

Hi all,

should be a fairly simple question but I haven't had any luck finding an answer yet.

I am wanting to run a report that captures the same data, in the same format that the old Queue Metrics Interval Report used to capture.

I want to select a date range and I want the output to be per 30-minute interval, with each day averaged together. This is required to identify our busiest times of day averaged out over large time periods.

Example of the output I'm looking for.

Any help would be greatly appreciated!