Genesys Cloud - Main

 View Only

Discussion Thread View
Expand all | Collapse all

Require SIP Trunk configuration on CUBE and Genesys pure cloud for inbound/outbound call.

  • 1.  Require SIP Trunk configuration on CUBE and Genesys pure cloud for inbound/outbound call.

    Posted 02-11-2023 22:50

    Hi All, 

    what would be the  correct configuration on cisco cube sbc and genesys cloud for the below  architecture?

    Scenarios of Architect:

    Genesys1 call flow (onprem) > call forward to DID through SIP > CUBE from inbound Genesys1 and outbound to Genesys2 > SIP trunk >  Genesys2 (genesys purcloud in Canada region)

    Genesys on-premise has call flow forwarding a call on sip trunk on CUBE then forward call SIP trunk on genesys cloud.

    Configuration in Cube, but not sure if there missing configure:

    voice service voip
     ip address trusted list
    ipv4 101.182.64.46 (interface IP)
    ipv4 99.79.151.210
    ipv4 35.182.29.150
    ipv4 52.60.140.216
    ipv4 35.182.138.230

    ip host sipgenesyepurecloud.byoc.cac1.pure.cloud 52.60.140.216

    voice class dpg 2
    dial-peer 15722 preference 1

    !
    dial-peer voice 15721 voip
     description **Inbound call from Genesys1 to CUBE  as an inbound call **
     service cvp-survivability
     session protocol sipv2
     destination dpg 2   
     incoming called-number +19777XXXXX (Test)
     voice-class codec 3  
     voice-class sip bind control source-interface GigabitEthernet0/0/1
     voice-class sip bind media source-interface GigabitEthernet0/0/1
     dtmf-relay rtp-nte
     no vad
    !

    !
    dial-peer voice 15722 voip
     description ***Outbound to Genesys Purecloud through newly created SIP-Options***
     session protocol sipv2
     session target dns:sipgenesyepurecloud.byoc.cac1.pure.cloud:5060
     session transport tcp
     voice-class codec 2  
     voice-class sip options-keepalive up-interval 10 retry 2
     voice-class sip bind control source-interface GigabitEthernet0/0/1
     voice-class sip bind media source-interface GigabitEthernet0/0/1
     dtmf-relay rtp-nte
     no vad
    !

    Kindly share the correct configuration of CUBE and Genesypure cloud for inbound and outbound call... any reference link for call forwarding 

     Thanks Regards,

    Nurul Husain


    #ArchitectureandDesign
    #ConnectwithaCustomer(NEW)
    #Implementation
    #Integrations
    #Outbound
    #Routing(ACD/IVR)
    #Security
    #SIP/VolP
    #Telephony

    ------------------------------
    Nurul Husain
    ------------------------------


  • 2.  RE: Require SIP Trunk configuration on CUBE and Genesys pure cloud for inbound/outbound call.

    Posted 02-13-2023 10:15

    Nurul,

    Cisco is finnicky - you may have an easier time connecting it by using our SIP Connector to broker traffic between Genesys and Cisco. 

    https://appfoundry.genesys.com/filter/genesyscloud/listing/26ae8fc9-7ed6-4b3a-9bd1-d27735f80e53



    ------------------------------
    Ivan Kovacevic
    Star Telecom
    www.startelecom.cloud
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources