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  • 1.  Resource center queries are redirected to Genesys GKN?

    Posted 09-22-2023 05:14
    No replies, thread closed.

    Every help.mypurecloud.com search is redirected to GKN now???


    #Unsure/Other

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    Tommy Braes
    CX Consultant
    Proximus PLC
    Belgium
    tommy.braes.ext@proximus.com
    ------------------------------


  • 2.  RE: Resource center queries are redirected to Genesys GKN?

    Posted 09-24-2023 00:54
    No replies, thread closed.

    Yes, noticed that a week or so ago.  I kind of like it since not everything is in the Resource Center and that search seems to be a bit better than the old one - better results when you misspell or don't use Genesys Talk



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