If you are using the default script, or the built-in Contact List Form form, the answer is no.
What you need to do is to build your Script page up manually, referencing the different columns as variables. If you do this, then for any fields where you merely want to show data, you can either use a Text box, or a disabled input box. For those you do want modified, you use a regular input.
FWIW, I think the Default Script / built in control is fine for initial testing and setup, but I wouldn't use it in anger.
HTH
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Paul Simpson
Eventus Solutions Group
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Original Message:
Sent: 08-28-2023 10:38
From: Lalitha Ammiraju
Subject: Restrict agent modify or update contact data when record pop-up to agent
Hi,
Just wondering where did you change the value from input field to text field? I am using default outbound script, auto populating the 'Contact List Form' and I do not see an option here to set the data type. Please advise.
Thanks,
LA
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Lalitha Ammiraju
Connex Telecommunications Inc
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Original Message:
Sent: 06-06-2023 01:34
From: Hasitha Perera
Subject: Restrict agent modify or update contact data when record pop-up to agent
Thanks Lawrence , This works for me.
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Hasitha Perera
Ark Insights Co Ltd
Original Message:
Sent: 06-04-2023 07:06
From: Lawrence Drayton
Subject: Restrict agent modify or update contact data when record pop-up to agent
If this is in the agent script, I would change the field type to a text field and not an input field. This would still display the data but make it so the agent is not able to change it at all/get rid of it etc.
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Lawrence Drayton
Prvidr Pty Ltd