Workforce Engagement Management

 View Only

Discussion Thread View
  • 1.  Schedule Optimization

    Posted 10-16-2023 03:30

    We would indicate the number of Agents and call center hours and it should advise how many agents needed and for what scheduled hours and breaks/lunch times. Also, regarding time off – it should advise agents needed for a given day and time off was managed accordingly, or if an Agent called out then the schedule for that day should be 're-optimized' to ensure adequate coverage. 

    Can this be achieved in Genesys??

    #Genesys Cloud CX
    #Genesys Multicloud CX cloud
    #Workforce Engagement Management
    #Performance Management
    #Coaching and Training

    Abhinav Kamrushi
    Infosys Limited

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources