Hello community,
how can I see the callback number of scheduled callback that waits in queue?
On the scheduled callbacks tab I can see the callback number:
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/ca6d4aca20074b5d8e876b9bd3bee4ce.png)
But where can I find the callback number (the callback number can differ from ANI), when the callback moves to the waiting calls and disappears from Scheduled callback tab?
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/caf4dec8127a494aacc452fc5e4ab223.png)
Thanks,
Irina
#Reporting/Analytics#Routing(ACD/IVR)------------------------------
Irina Milstein
ITNAV-Pro Ltd.
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