Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Scheduled callback number

    Posted 12-01-2022 01:10

    Hello community,

    how can I see the callback number of scheduled callback that waits in queue?

    On the scheduled callbacks tab I can see the callback number:

    But where can I find the callback number (the callback number can differ from ANI), when the callback moves to the waiting calls and disappears from Scheduled callback tab?



    Irina Milstein
    ITNAV-Pro Ltd.

  • 2.  RE: Scheduled callback number

    Posted 12-27-2022 10:00
    It should be showing the number behind Israel.  I would report this as a bug.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources