Hello community,

how can I see the callback number of scheduled callback that waits in queue?

On the scheduled callbacks tab I can see the callback number:

But where can I find the callback number (the callback number can differ from ANI), when the callback moves to the waiting calls and disappears from Scheduled callback tab?

Thanks,
Irina

#Reporting/Analytics
#Routing(ACD/IVR)

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Irina Milstein
ITNAV-Pro Ltd.
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It should be showing the number behind Israel.  I would report this as a bug.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 12-01-2022 01:10
From: Irina Milstein
Subject: Scheduled callback number

Hello community,

how can I see the callback number of scheduled callback that waits in queue?

On the scheduled callbacks tab I can see the callback number:

But where can I find the callback number (the callback number can differ from ANI), when the callback moves to the waiting calls and disappears from Scheduled callback tab?

Thanks,
Irina

#Reporting/Analytics
#Routing(ACD/IVR)

------------------------------
Irina Milstein
ITNAV-Pro Ltd.
------------------------------