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  • 1.  Scheduled Callbacks

    Posted 02-29-2024 16:32

    We are looking at using the schedule callback function in scripts.

    I have built and tested it. But I have a question I wasn't finding documentation on.

    What happens if the agent isn't available at the scheduled time?

    Does it get delivered once they become available or does it go to an available agent? 


    #Unsure/Other

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    Daniel Cross
    Bright Horizons Family Solutions LLC
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  • 2.  RE: Scheduled Callbacks

    Posted 02-29-2024 16:42

    Hi Daniel,

    I guess then this information the documentation can help you:

    https://help.mypurecloud.com/glossary/agent-owned-callback/

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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  • 3.  RE: Scheduled Callbacks

    Posted 02-29-2024 17:02

    Perfect. Thank you.



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    Daniel Cross
    Bright Horizons Family Solutions LLC
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