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  • 1.  SDK for open messaging within mobile applications.

    Posted 8 days ago

    Hi Team,

    During a recent workshop with the client, Genesys Professional Services highlighted an upcoming development: the imminent launch of an SDK for open messaging within mobile applications. anyone can help on this.


    #Roadmap/NewFeatures

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    Deepti Srivastava
    Accenture Solutions Private Limited
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  • 2.  RE: SDK for open messaging within mobile applications.

    GENESYS
    Posted 6 days ago

    Hello Deepti,

    Are you just looking for information on the Mobile Messenger SDK? We have this available in our Developer Center. https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

    Is that what you are looking for?



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    Garan Weber
    Genesys - Employees
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  • 3.  RE: SDK for open messaging within mobile applications.

    Posted 6 days ago

    Hi Garan,

    Customer using mobile app, all the FAQ handled by chatbot (not Genesys) and when customer requested for advisor at that time async chat interaction routed to agent so, we are looking for information on the Mobile application SDK for Open Messaging. 

    Regards,



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    Deepti Srivastava
    Accenture Solutions Private Limited
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  • 4.  RE: SDK for open messaging within mobile applications.

    GENESYS
    Posted 5 days ago

    Sounds like what Garan linked above is what the customer is looking for.



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    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
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