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I have to set up a Call flow with schedules and each schedule has it's own prompt.
I've created the 31 schedules and loaded the 31 wave files in the prompt. However, I am having difficult assigning them all in an Inbound Call flow.
I have 31 Schedules and each day will play different prompt and can also transfer to ACD and disconnect.
Right now, I have 31 schedules and 31 prompts and the way I design it... I use the switch, evaluate schedule, play prompt and disconnect. Will this work?
I don't know if you are aware of the somewhat new feature that lets you assign the Schedule of Schedule Group to look at using a variable, but it is what matches your scenario best. That way you use some logic (like day of the month) to assign a value to, say, the Schedule Group you want to look up (presuming you have one per Schedule to allow for Holiday and Emergency lookup as well), and then you just need the one action to do the lookup and put whatever functionality you want on each extit path (Open, Closed, Holiday, Emergency).
Or, just look up the schedule and use your own logic to figure out if it is open or closed.
that way you don't need a Switch action with 31 different conditions.
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