I am trying to do something I thought was simple enough.  I am implementing a call flow that requires MFA.  If you are allowed to call, we send out an SMS text to the mobile number that is stored in our systems.  You can then enter the passcode that was sent to you and if successful, you can pass through to the specific queue.  

What I am trying to do is present this in the Participant Data.  Something like "Validated" and populated with "Validated" or "Not Validated".  Everything works except updating the Participant Data.  Any assistance in this would be greatly appreciated.

I am trying to do something I thought was simple enough.  I am implementing a call flow that requires MFA.  If you are allowed to call, we send out an SMS text to the mobile number that is stored in our systems.  You can then enter the passcode that was sent to you and if successful, you can pass through to the specific queue.  

What I am trying to do is present this in the Participant Data.  Something like "Validated" and populated with "Validated" or "Not Validated".  Everything works except updating the Participant Data.  Any assistance in this would be greatly appreciated.

I am trying to do something I thought was simple enough.  I am implementing a call flow that requires MFA.  If you are allowed to call, we send out an SMS text to the mobile number that is stored in our systems.  You can then enter the passcode that was sent to you and if successful, you can pass through to the specific queue.  

What I am trying to do is present this in the Participant Data.  Something like "Validated" and populated with "Validated" or "Not Validated".  Everything works except updating the Participant Data.  Any assistance in this would be greatly appreciated.

John,

When you say that the "Everything works except updating the Participant Data", what does that mean exactly?  Is the "Set Participant Data" block failing?  Is the data not being attached as participant data (viewable in Performance->Workspace->Interactions, in the "Details" tab of an interaction you'll see participant data at the bottom)?  Or are you not able to display that data to the agent?  

I think if you can clarify what exact is not working then we can probably better answer your question.

I am trying to do something I thought was simple enough.  I am implementing a call flow that requires MFA.  If you are allowed to call, we send out an SMS text to the mobile number that is stored in our systems.  You can then enter the passcode that was sent to you and if successful, you can pass through to the specific queue.  

What I am trying to do is present this in the Participant Data.  Something like "Validated" and populated with "Validated" or "Not Validated".  Everything works except updating the Participant Data.  Any assistance in this would be greatly appreciated.

this is correct.  i have configured the Set Participant Data to update, but in the Interaction details, there is no details about what I am updating.  I have in the call flow to Set Participant Data to OTP_Verified, but this field is not showing in the Interaction Details.

The other items about what information I am passing to ServiceNow, is unknown.  This was setup by Genesys PS.  I don't see anything in Scripts that would show this is how we are sending data from Genesys to ServiceNow.  I am trying to figure out how this was configured.  

John,

When you say that the "Everything works except updating the Participant Data", what does that mean exactly?  Is the "Set Participant Data" block failing?  Is the data not being attached as participant data (viewable in Performance->Workspace->Interactions, in the "Details" tab of an interaction you'll see participant data at the bottom)?  Or are you not able to display that data to the agent?  

I think if you can clarify what exact is not working then we can probably better answer your question.

I am trying to do something I thought was simple enough.  I am implementing a call flow that requires MFA.  If you are allowed to call, we send out an SMS text to the mobile number that is stored in our systems.  You can then enter the passcode that was sent to you and if successful, you can pass through to the specific queue.  

What I am trying to do is present this in the Participant Data.  Something like "Validated" and populated with "Validated" or "Not Validated".  Everything works except updating the Participant Data.  Any assistance in this would be greatly appreciated.

this is correct.  i have configured the Set Participant Data to update, but in the Interaction details, there is no details about what I am updating.  I have in the call flow to Set Participant Data to OTP_Verified, but this field is not showing in the Interaction Details.

The other items about what information I am passing to ServiceNow, is unknown.  This was setup by Genesys PS.  I don't see anything in Scripts that would show this is how we are sending data from Genesys to ServiceNow.  I am trying to figure out how this was configured.  

John,

When you say that the "Everything works except updating the Participant Data", what does that mean exactly?  Is the "Set Participant Data" block failing?  Is the data not being attached as participant data (viewable in Performance->Workspace->Interactions, in the "Details" tab of an interaction you'll see participant data at the bottom)?  Or are you not able to display that data to the agent?  

I think if you can clarify what exact is not working then we can probably better answer your question.

I am trying to do something I thought was simple enough.  I am implementing a call flow that requires MFA.  If you are allowed to call, we send out an SMS text to the mobile number that is stored in our systems.  You can then enter the passcode that was sent to you and if successful, you can pass through to the specific queue.  

What I am trying to do is present this in the Participant Data.  Something like "Validated" and populated with "Validated" or "Not Validated".  Everything works except updating the Participant Data.  Any assistance in this would be greatly appreciated.

I am trying to do something I thought was simple enough.  I am implementing a call flow that requires MFA.  If you are allowed to call, we send out an SMS text to the mobile number that is stored in our systems.  You can then enter the passcode that was sent to you and if successful, you can pass through to the specific queue.  

What I am trying to do is present this in the Participant Data.  Something like "Validated" and populated with "Validated" or "Not Validated".  Everything works except updating the Participant Data.  Any assistance in this would be greatly appreciated.

Is "OTP_Validated" a literal that you are setting or is this meant to be a variable? 
I believe it won't set the Participant Data if using a variable, if variable is NULL. 

I am trying to do something I thought was simple enough.  I am implementing a call flow that requires MFA.  If you are allowed to call, we send out an SMS text to the mobile number that is stored in our systems.  You can then enter the passcode that was sent to you and if successful, you can pass through to the specific queue.  

What I am trying to do is present this in the Participant Data.  Something like "Validated" and populated with "Validated" or "Not Validated".  Everything works except updating the Participant Data.  Any assistance in this would be greatly appreciated.