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Setting UP MOS and QoS Alert

  • 1.  Setting UP MOS and QoS Alert

    Posted 08-23-2022 02:30
    Hi All,

    I am new to Genesys and I would like to know what alarm notifications are available with Genesys Cloud? Example: RingCentral can send email notifications on Core outages and User QOS thresholds being exceeded. I really need to understand what Genesys can do from a proactive and reactive perspective. Ideally, it can send emails to our alert email address to automatically open a ServiceNow case for the applicable site and product.

    If yes, can we set the threshold, and once it hits that threshold that is when the system sends an email alert.

    Thank you in advance.

    Allain Jovellano
    Black Box Technologies LLC

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