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  • 1.  Spam SMS

    Posted 11-16-2023 13:27
    Edited by Brandon Hamilton 11-16-2023 13:31

    Is anyone familiar with how to block spam SMS from coming in to your queues or have encountered this before and used a different method to mitigate spam SMS?


    Brandon Hamilton
    Global Credit Union

  • 2.  RE: Spam SMS

    Posted 12-07-2023 00:52

    Depends on what you specify as SPAM.  Simple advertising would be considered SPAM by some and prospecting by others.  Like phone calls, you could have a button on the agent script that would add the phone number to a table and if that comes through a messaging flow, check that table for the number and disconnect it if successful.  You could also use a keyword search for things like just "Hi" or "Remember me?" and disconnect those after popping number into the table.  You'll need a data action to insert a row into the data table.  Search the community for blocking numbers.  

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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