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Do you know if it is possible modify the layout of the survey email sent automatically (which is configured in Architect) ?
I don't find how to di that .
Thanks for your help
#Survey #Architect #layout
Are you talking about using the API to dynamically change the content of the survey? If so, yes you could do that by creating or updating the survey. If you are talking about using variables in the survey, that is not really possible. What you can do is include a code block in the header that could have different text if you are able to change that text with the external code block. It might be just as easy to create many different ones and assign them with different policies.
Hi Robert, thank you for your answer.
I wastalking aboout modifying the content of the survey. I did'n't knwo it was necessary ti use an API for that. I'll have a glance on it, do you know its name?
Not presently without export to YAML, editing , and then reimpoet and publishing. The later is all you can do in the API. Maybe CX as Code will be able to in the future.
Excuse-me, I think I did not explain correctly the need. What my customer wants is just to modify the layout of the email whcih is sent (not the content of the survey). That is to say what you can write in the block "complete survey" in architect.
I am not sure this can be personnalized ..? For example, could we insert picture ?
Not that I can see. Survey Flow does not have access to that field and there is now way through API to inject it in real-time.
Excuse-me for my bad english, but when you write : "there is now way through API to inject it in real-time.", do you mean
Fat fingered. Yes, it is NO way.
sorry, I did'nt want to insult your finger ! 😉
Hi Catherine - Not sure if this is what you're looking for but I created a canned response with the email template I wanted to use. I then used Get Response in the Invite flow to pull that canned response and send it out using Complete Survey object.
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