Genesys Cloud CX

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  • 1.  Switching to Dialogflow CX with ~5 sec delay

    Posted 08-10-2022 12:37
    Hi all, I'm developing Dialogflow CX integration and noticed that from calling Call Dialogflow CX Bot action till prompt in bot is heard it takes about 5 seconds, which is kind of long. I've got both my Genesys and CX project in USA locations, so I believe this should not take that long.
    Did anyone came upon such behavior? Also I was told that using Google TTS for initial entry fulfilments might cause some delays, but I'm using pre-recorded Genesys prompts so that's not the case.
    Thanks in advance.
    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)

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    Lukasz Zwierko
    DAMOVO POLSKA SP Z O O
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  • 2.  RE: Switching to Dialogflow CX with ~5 sec delay

    GENESYS
    Posted 27 days ago
    Hey Lukasz,

    Two Pro Services Principal Consultants, or also known as our very own
     "Above Average Joes," were on the Q&A Show this week and tackled some community questions ranging the gamut of topics including, but yours was one of them! Check out the minute markers below and hope you enjoy the episode:

    2:38 - In- Queue Email Flow Triggers
    9:20 - Searching Outbound Email Interactions
    15:25 - Tagging Callback Interactions
    19:39 - Busy Fax Signal
    26:21 - Dialogflow Delays
    29:53 - Recall Attempts
    33:13 - Call Recording Policy
    39:22 - Schedule Callbacks
    42:40 - Custom Contactable Time Sets

    We also highlight a new website revamp that, if you leave your valuable feedback, could score you a prize from our amazing Prize Wall! 


    Cheers,

    Matt


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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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