Genesys DX (formerly Bold360)

 View Only
Discussion Thread View
  • 1.  Thumbs up/down on Bold chat AI.

    Posted 06-13-2023 11:41

    Is there a way to turn off the thumbs up and down options, that show on the chat bot?

    Heather laird
    Dyson Technology Limited

  • 2.  RE: Thumbs up/down on Bold chat AI.

    Posted 06-14-2023 03:22

    Hi Heather,

    You can do this through the custom CSS field in the widget customisation by adding the following:

    .conversation-feedback__thumbs {
        display: none;

    Just remember that you'll need to add this to all widget customisations that you have set up.

    Hope that helps.

    Richard Larby
    Cart Assist Limited

  • 3.  RE: Thumbs up/down on Bold chat AI.

    Posted 06-14-2023 10:41

    Hi Heather,

    In addition to what Richard said, here is an article that talks about Instant Feedback, which does cover some of the basics and how to disable it as well:

    Anthony Romero
    Genesys - Employees

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources