Hi
so today I had another shift change to start December 12th
I went into work plans and moved the agent from current one to new one - saved
I then went to published schedule
I hit reschedule
Chose the agent
It went through the steps
Gave the error "schedule updated but no changes made"
This seems to be an issue - as I have seen it twice
Do I try and reschedule everyone and use "do not modify manually changed".............
This should be easier shouldn't it?
Shirley
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Shirley Harbers
Alcatel-Lucent USA Inc.
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Original Message:
Sent: 12-06-2022 07:49
From: Jay Langsford
Subject: Unable to generate schedule with new shift
"The work plan at initial schedule generation is the one that we attempt to utilize" - means that if Bob was assigned to Work Plan A on Published Schedule A, any reschedules of Schedule A we know to attempt to use Work Plan A for Bob (regardless if you assign Bob later to Work Plan B). I say attempt again because there may have been changes to Work Plan A after initial schedule generation that do not yield schedules compatible with the portion of time Bob already worked on Schedule A (in the other post I give an example).
"Recommendation would be to utilize wholesale work plan reassignments and/or big constraint changes for the next scheduling period." - so instead of making work plan reassignments and trying to have them affect an already published schedule that is ongoing, instead have those planned for the next scheduling period (i.e., a new schedule yet to be generated and published for a future time).
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Jay Langsford
VP, R&D
Original Message:
Sent: 12-06-2022 05:35
From: Shirley Harbers
Subject: Unable to generate schedule with new shift
Hi Jay
Thank you so much. I will read the entirety of the post you sent. I was truly stumped yesterday as I did 2 agents with total workplan changes. One without a rotation and the other with a rotation. The one with the rotation worked when I did a "reschedule" and a publish. The one without would not take at all. Kept giving the error "no changes" made after I "applied" the change. I am not sure what is meant by "initial schedule generation is the one we attempt to utilize" - if the initial one is no longer assigned to that agent why would it try? Is it in the background somewhere? I am not sure I understand either the "wholesale work plan reassignments" but will look at it as well.
thanks for your prompt feedback.
Shirley
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Shirley Harbers
Alcatel-Lucent USA Inc.
Original Message:
Sent: 12-05-2022 15:11
From: Jay Langsford
Subject: Unable to generate schedule with new shift
The work plan at initial schedule generation is the one that we attempt to utilize (and will attempt to honor any changes to that work plan). We do not attempt to utilize the agent's current work plan if that work plan is a completely different one from the one that originally was used on initial schedule creation. E.g., if schedule was created for Bob for First Shift M-F, then assign Bob to a Third Shift MWFS work plan, then a reschedule will still look for the First Shift M-F constraints for Bob.
Recommendation would be to utilize wholesale work plan reassignments and/or big constraint changes for the next scheduling period.
The following post has more detail: https://community.genesys.com/digestviewer29/viewthread?MessageKey=60a839ab-0cd2-4ecd-85d8-8c7835a64b37&CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f&tab=digestviewer&bm=60a839ab-0cd2-4ecd-85d8-8c7835a64b37#bm60a839ab-0cd2-4ecd-85d8-8c7835a64b37
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Jay Langsford
VP, R&D
Original Message:
Sent: 12-05-2022 06:34
From: Shirley Harbers
Subject: Unable to generate schedule with new shift
Good morning
I believe I am following instructions :)
Agent who has schedule published
Agent work plan changes (no workplan rotation)
Agent now has a workplan rotation with new shift
I remove from current workplan
I add to new workplan rotation
I "reschedule" published schedule
How when I go to "reschedule" tab it is still showing the old workplan?
It advises "no changes made" and does not update the current schedule
When I got back to agents tab I do see new rotation assigned to the agent
Please help
Thanks
Shirley
#Scheduling
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Shirley Harbers
Alcatel-Lucent USA Inc.
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