hi Emma, if you can, maybe see if someone can check the Chrome webrtc internals information on one of the user's PCs. It may well also be that there's something that's been introduced that's impacting on the WebRTC negotiation. Does this happen for user's on their own PCs at home too?
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Vaun McCarthy
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Original Message:
Sent: 05-26-2023 00:24
From: Emma Budgen
Subject: Unreported outage?
I'm in South East Asia and our agents are having the same issue. Genesys advised that there is an SDK error which relates to the user browser permission, the user need to check browser permission and ensure they enabled mic, audio and video permission.
I have amended the users browser permissions and they are still unable to answer calls.
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Emma Budgen
Australian Unity Group Services Pty Ltd
Original Message:
Sent: 05-24-2023 12:47
From: Michael Speights
Subject: Unreported outage?
Yesterday, 5/23/2023 between the hours of 1-4PM EST one of my organization's divisions had issues answering calls. Supervisors informed team members that they were not answering calls however, these users never got notifications of the calls. The users are remote throughout the USA.
I checked Genesys Cloud Status then and now and nothing came up reported. Ang suggestions as to why this issue has occurred?
#Telephony
#Unsure/Other
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Michael Speights
Stafford Communications Group Inc
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