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Visio Diagrams

  • 1.  Visio Diagrams

    Posted 08-31-2022 21:13
    Hello Community
    I'm sending out a call to anyone out there who may have some Visio hacks on how to easily draw up architect flows in Visio.
    My current process is manual and takes significant time.
    I've tried to export and print flows, open in word, snip pictures etc.... 
    Anyone out there have something that may help?? Even another product (not Visio)
    #ArchitectureandDesign

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    Mark d'Auvergne
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 2.  RE: Visio Diagrams

    Posted 08-31-2022 21:17
    Mark, email me directly.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Visio Diagrams

    Posted 01-29-2023 22:26
    Hello Robert,

    I am looking for a solution for converting call flows into visio diagrams as well. Is there something that you can advice me on it?
    I found a piece of code in a public Github repository which says it can do so, but I am facing some trouble with getting response from it. So checking if I can find any other solution for this?

    Regards,
    Priya

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    Priyavarshini Manohar
    Black Box Technologies New Zealand Limited
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  • 4.  RE: Visio Diagrams

    Posted 01-30-2023 01:38
    Hello Priya

    Have you tried this app?

    https://community.genesys.com/discussion/creates-flowcharts-of-genesys-cloud-or-pureconnect-interaction-flow

    Ishi

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    Ishi
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  • 5.  RE: Visio Diagrams

    Posted 21 hours ago

    Good day Robert, have you ever seen a solution to convert Composer call flows to visio?



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    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
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  • 6.  RE: Visio Diagrams

    Posted 15 hours ago

    You can use this very well solution: https://github.com/tishige/CallFlowVisualizer/releases

    https://community.genesys.com/discussion/creates-flowcharts-of-genesys-cloud-or-pureconnect-interaction-flow

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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  • 7.  RE: Visio Diagrams

    Posted 13 hours ago

    @Takamune ISHIGE, does your program support Composer files?  What about VXML files from other platforms?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 8.  RE: Visio Diagrams

    Posted 3 hours ago

    Hi Robert

    No, my app supports only PureConnect attendant , handlers(by sibling app) and GenC architect flow files.
    Ishi



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    Ishi
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  • 9.  RE: Visio Diagrams

    Posted 3 hours ago

    With all the companies moving off MultiCloud and Engage over the next few years, I bet a lot of them would appreciate VXML to Visio and even the Cisco people could use it. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 10.  RE: Visio Diagrams

    Posted 2 hours ago

    Ah, I agree.
    But unfortunately I don't have these dev env.

    Ishi



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    Ishi
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