Genesys Cloud CX

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  • 1.  Visio Diagrams

    Posted 08-31-2022 21:13
    Hello Community
    I'm sending out a call to anyone out there who may have some Visio hacks on how to easily draw up architect flows in Visio.
    My current process is manual and takes significant time.
    I've tried to export and print flows, open in word, snip pictures etc....
    Anyone out there have something that may help?? Even another product (not Visio)

    Mark d'Auvergne

  • 2.  RE: Visio Diagrams

    Top 25 Contributor
    Posted 08-31-2022 21:17
    Mark, email me directly.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: Visio Diagrams

    Posted 01-29-2023 22:26
    Hello Robert,

    I am looking for a solution for converting call flows into visio diagrams as well. Is there something that you can advice me on it?
    I found a piece of code in a public Github repository which says it can do so, but I am facing some trouble with getting response from it. So checking if I can find any other solution for this?


    Priyavarshini Manohar
    Black Box Technologies New Zealand Limited

  • 4.  RE: Visio Diagrams

    Posted 01-30-2023 01:38
    Hello Priya

    Have you tried this app?



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