Genesys Cloud - Main

This question is directed to anyone who uses web messaging as a tool for internal departments to ask questions to each other?  Do you have to have the web message imbedded in a web page or is there a way to initiate the web message directly from Genesys?  In this example everyone is a Genesys user so I hate for the person asking the question to have to go out of Genesys to a separate web page to ask their question. 

#Digitalchannels  #Implementation

#DigitalChannels

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Tonya Keith
Simmons Bank
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There's the built-in chat feature which is Async and can do individual or group. Similar to tools like Slack. You can use the directory to search for a person based on attributes you store (like hobbies, product specialties, sports played, teams supported, languages spoken etc.) and then initiate a chat.

Would that do what you need?

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Paul Simpson
Eventus Solutions Group
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Hey mate, 

We do this in our org. Basically, you'll need to have this embedded in a web page, but then you can take that web page and use the integrations to add it to the widgets section on the left side

See below 

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Lawrence Drayton
Prvidr Pty Ltd
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That is what I was looking for.  Thanks for your help!

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Tonya Keith
Simmons Bank
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Original Message:
Sent: 09-26-2023 23:17
From: Lawrence Drayton
Subject: Web Messaging for Internal Use

Hey mate, 

We do this in our org. Basically, you'll need to have this embedded in a web page, but then you can take that web page and use the integrations to add it to the widgets section on the left side

See below 

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Lawrence Drayton
Prvidr Pty Ltd
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