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  • 1.  Web Messaging for Internal Use

    Posted 09-26-2023 13:14

    This question is directed to anyone who uses web messaging as a tool for internal departments to ask questions to each other?  Do you have to have the web message imbedded in a web page or is there a way to initiate the web message directly from Genesys?  In this example everyone is a Genesys user so I hate for the person asking the question to have to go out of Genesys to a separate web page to ask their question. 

    #Digitalchannels  #Implementation


    #DigitalChannels

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    Tonya Keith
    Simmons Bank
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  • 2.  RE: Web Messaging for Internal Use

    Posted 09-26-2023 16:40

    There's the built-in chat feature which is Async and can do individual or group. Similar to tools like Slack. You can use the directory to search for a person based on attributes you store (like hobbies, product specialties, sports played, teams supported, languages spoken etc.) and then initiate a chat.

    Would that do what you need?



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    Paul Simpson
    Eventus Solutions Group
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  • 3.  RE: Web Messaging for Internal Use
    Best Answer

    Top 25 Contributor
    Posted 09-26-2023 23:18

    Hey mate, 

    We do this in our org. Basically, you'll need to have this embedded in a web page, but then you can take that web page and use the integrations to add it to the widgets section on the left side

    See below 



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    Lawrence Drayton
    Prvidr Pty Ltd
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  • 4.  RE: Web Messaging for Internal Use

    Posted 09-27-2023 10:31

    That is what I was looking for.  Thanks for your help!



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    Tonya Keith
    Simmons Bank
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