There's the built-in chat feature which is Async and can do individual or group. Similar to tools like Slack. You can use the directory to search for a person based on attributes you store (like hobbies, product specialties, sports played, teams supported, languages spoken etc.) and then initiate a chat.
Would that do what you need?
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Paul Simpson
Eventus Solutions Group
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Original Message:
Sent: 09-26-2023 13:13
From: Tonya Keith
Subject: Web Messaging for Internal Use
This question is directed to anyone who uses web messaging as a tool for internal departments to ask questions to each other? Do you have to have the web message imbedded in a web page or is there a way to initiate the web message directly from Genesys? In this example everyone is a Genesys user so I hate for the person asking the question to have to go out of Genesys to a separate web page to ask their question.
#Digitalchannels #Implementation
#DigitalChannels
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Tonya Keith
Simmons Bank
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