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WebRTC Questions? Check out this Q&A Show!

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  • 1.  WebRTC Questions? Check out this Q&A Show!

    Posted 01-24-2024 15:34
    No replies, thread closed.

    Hi Everyone! 

    We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

    Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

    Check out the video below: 

    Chapters:

    0:00 - 1:58: Intro

    1:59 - 3:51: Question 1 Headset Management

    3:52 - 5:02: Question 2 Headset Compatibility

    5:03- 6:05 - Question 3 Unmanaged Phones

    6:06- 7:13 - Question 4 Local Edge Support

    7:14 - 8:06 - Question 5 Dopped calls when browser closes

    8:07 - 9:59 - Question 6 Global Media Fabric

    10:00 - 11:21 - Question 7 WebRTC and GMF Regions

    11:22 - 12:54 - Question 8 GMF address changes

    12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

    17:40 - 22:29 - Question 10 Optimized audio through VDI

    22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

    23:43 - 24:17 - Question 12 SFDC closes unexpectedly

    24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

    25:25 - 29:00 - Question 14 Monitoring WebRTC connections

    29:01 - 30:38 - Question 15 Turn off direct media

    30:39 - 32:13 Question 16 GCV Trunk settings

    32:14 - 34:26 - Question 17 e.911 services with IP addresses

    35:00 - 36:23 - Outro

    Thanks for watching the Genesys Cloud Q&A Show! 


    #Unsure/Other

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    Nicole Milliken
    Genesys - Employees
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  • 2.  RE: WebRTC Questions? Check out this Q&A Show!
    Best Answer

    Posted 01-25-2024 01:03
    No replies, thread closed.

    If you have not done so, check out this video.  It answers MANY questions around WebRTC.  For partners, this is now a great resources to provide to customers and for end users, it answers most of your answers in just a few minutes.  Thank you Alan and David for the great answers and for all those that asked the great questions we all have.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: WebRTC Questions? Check out this Q&A Show!

    Posted 01-25-2024 09:27
    No replies, thread closed.

    Robert! You're always such a wonderful advocate for us here at Genesys!! So glad you liked the content, and THANK YOU for this awesome shoutout to encourage people to use this video in their trainings. 



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    Nicole Milliken
    Genesys - Employees
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    Original Message


  • 4.  RE: WebRTC Questions? Check out this Q&A Show!

    Posted 01-26-2024 08:02
    No replies, thread closed.

    I shared the video with my team. We've already had many ohhhh and ahhhh moments.



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    Seean Weaver
    MAPFRE USA - Telecom Analyst
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  • 5.  RE: WebRTC Questions? Check out this Q&A Show!

    Posted 01-26-2024 10:48
    No replies, thread closed.

    This episode is greatly appreciated @Matt Lawson, @Alan Lanteigne, & @David Van Milligan! I'm certain the members of our team with extensive telephony and VOIP-type experience are going to geek out over it.

    Is there are a chance you could share the outline/matrix of talking points you all were walking through? Might make for a great Resource Center article or something we can polish and use locally.



    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology
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  • 6.  RE: WebRTC Questions? Check out this Q&A Show!

    Posted 01-26-2024 11:01
    No replies, thread closed.

    Was also thinking an outline would be helpful as well. I'd even suggest that they could have links to specific articles on the help site.



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    Seean Weaver
    MAPFRE USA - Telecom Analyst
    ------------------------------

    Original Message


  • 7.  RE: WebRTC Questions? Check out this Q&A Show!

    Posted 01-28-2024 21:00
    No replies, thread closed.

    Great videos, I've certainly learned a lot. Might need to view a couple more times to have it all sink in. 

    I do have a question for the experts.

    We sometimes see a number of IceCandidate errors in the console logging for both google and the Genesys requests.

    Should we be concerned? Sounds like that handoff between edge and web is having some issues.



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    Anton Vroon
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  • 8.  RE: WebRTC Questions? Check out this Q&A Show!

    Posted 01-29-2024 15:18
    No replies, thread closed.

    Will be interested in seeing what you find here Anton as I'm starting to try to dig into the whole process myself.  Anything funky like zscaler/proxy involved?  Users on multiple active connections (LAN and WiFi)?



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    Vaun McCarthy
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    Original Message


  • 9.  RE: WebRTC Questions? Check out this Q&A Show!

    Posted 01-29-2024 15:25
    No replies, thread closed.

    Absolutely Zscaler and other network security services are involved. 

    But if it is normal Genesys behavior for there to be multiple timeouts like this, then no biggie, if it isn't normal and it isn't google / Genesys servers, then likely it is zscaler or other network services, but then where can I point our network teams too?

    Convincing net ops there is anything wrong with their setup is no easy task.



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    Anton Vroon
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    Original Message


  • 10.  RE: WebRTC Questions? Check out this Q&A Show!

    Posted 01-29-2024 15:20
    No replies, thread closed.

    Thought I put this somewhere but don't see it now - apologies if it's double posted but..

    Not directly WebRTC related but could one of them maybe give us an explanation on how/where audio device profiles are stored and what is stored within them?  It's my understanding that they're stored somewhere within Genesys Cloud and not local but has things like user Id, hardware IDs etc but for those curious among us it'd be nice to know a little more about that process and if we truly can't access any of that via API etc.



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    Vaun McCarthy
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    Original Message


  • 11.  RE: WebRTC Questions? Check out this Q&A Show!

    Posted 04-14-2024 04:03
    No replies, thread closed.

    Hi @Alan Lanteigne in this show you mentioned some enhanced troubleshooting stuff coming through for WebRTC.  Can you please let me know where that's at?



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    Vaun McCarthy
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