Hi Everyone! 

We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

Check out the video below: 

Chapters:

0:00 - 1:58: Intro

1:59 - 3:51: Question 1 Headset Management

3:52 - 5:02: Question 2 Headset Compatibility

5:03- 6:05 - Question 3 Unmanaged Phones

6:06- 7:13 - Question 4 Local Edge Support

7:14 - 8:06 - Question 5 Dopped calls when browser closes

8:07 - 9:59 - Question 6 Global Media Fabric

10:00 - 11:21 - Question 7 WebRTC and GMF Regions

11:22 - 12:54 - Question 8 GMF address changes

12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

17:40 - 22:29 - Question 10 Optimized audio through VDI

22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

23:43 - 24:17 - Question 12 SFDC closes unexpectedly

24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

25:25 - 29:00 - Question 14 Monitoring WebRTC connections

29:01 - 30:38 - Question 15 Turn off direct media

30:39 - 32:13 Question 16 GCV Trunk settings

32:14 - 34:26 - Question 17 e.911 services with IP addresses

35:00 - 36:23 - Outro

Thanks for watching the Genesys Cloud Q&A Show! 

If you have not done so, check out this video.  It answers MANY questions around WebRTC.  For partners, this is now a great resources to provide to customers and for end users, it answers most of your answers in just a few minutes.  Thank you Alan and David for the great answers and for all those that asked the great questions we all have.  

Hi Everyone! 

We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

Check out the video below: 

Chapters:

0:00 - 1:58: Intro

1:59 - 3:51: Question 1 Headset Management

3:52 - 5:02: Question 2 Headset Compatibility

5:03- 6:05 - Question 3 Unmanaged Phones

6:06- 7:13 - Question 4 Local Edge Support

7:14 - 8:06 - Question 5 Dopped calls when browser closes

8:07 - 9:59 - Question 6 Global Media Fabric

10:00 - 11:21 - Question 7 WebRTC and GMF Regions

11:22 - 12:54 - Question 8 GMF address changes

12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

17:40 - 22:29 - Question 10 Optimized audio through VDI

22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

23:43 - 24:17 - Question 12 SFDC closes unexpectedly

24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

25:25 - 29:00 - Question 14 Monitoring WebRTC connections

29:01 - 30:38 - Question 15 Turn off direct media

30:39 - 32:13 Question 16 GCV Trunk settings

32:14 - 34:26 - Question 17 e.911 services with IP addresses

35:00 - 36:23 - Outro

Thanks for watching the Genesys Cloud Q&A Show! 

Hi Everyone! 

We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

Check out the video below: 

Chapters:

0:00 - 1:58: Intro

1:59 - 3:51: Question 1 Headset Management

3:52 - 5:02: Question 2 Headset Compatibility

5:03- 6:05 - Question 3 Unmanaged Phones

6:06- 7:13 - Question 4 Local Edge Support

7:14 - 8:06 - Question 5 Dopped calls when browser closes

8:07 - 9:59 - Question 6 Global Media Fabric

10:00 - 11:21 - Question 7 WebRTC and GMF Regions

11:22 - 12:54 - Question 8 GMF address changes

12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

17:40 - 22:29 - Question 10 Optimized audio through VDI

22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

23:43 - 24:17 - Question 12 SFDC closes unexpectedly

24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

25:25 - 29:00 - Question 14 Monitoring WebRTC connections

29:01 - 30:38 - Question 15 Turn off direct media

30:39 - 32:13 Question 16 GCV Trunk settings

32:14 - 34:26 - Question 17 e.911 services with IP addresses

35:00 - 36:23 - Outro

Thanks for watching the Genesys Cloud Q&A Show! 

Hi Everyone! 

We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

Check out the video below: 

Chapters:

0:00 - 1:58: Intro

1:59 - 3:51: Question 1 Headset Management

3:52 - 5:02: Question 2 Headset Compatibility

5:03- 6:05 - Question 3 Unmanaged Phones

6:06- 7:13 - Question 4 Local Edge Support

7:14 - 8:06 - Question 5 Dopped calls when browser closes

8:07 - 9:59 - Question 6 Global Media Fabric

10:00 - 11:21 - Question 7 WebRTC and GMF Regions

11:22 - 12:54 - Question 8 GMF address changes

12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

17:40 - 22:29 - Question 10 Optimized audio through VDI

22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

23:43 - 24:17 - Question 12 SFDC closes unexpectedly

24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

25:25 - 29:00 - Question 14 Monitoring WebRTC connections

29:01 - 30:38 - Question 15 Turn off direct media

30:39 - 32:13 Question 16 GCV Trunk settings

32:14 - 34:26 - Question 17 e.911 services with IP addresses

35:00 - 36:23 - Outro

Thanks for watching the Genesys Cloud Q&A Show! 

This episode is greatly appreciated @Matt Lawson, @Alan Lanteigne, & @David Van Milligan! I'm certain the members of our team with extensive telephony and VOIP-type experience are going to geek out over it.

Is there are a chance you could share the outline/matrix of talking points you all were walking through? Might make for a great Resource Center article or something we can polish and use locally.

Hi Everyone! 

We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

Check out the video below: 

Chapters:

0:00 - 1:58: Intro

1:59 - 3:51: Question 1 Headset Management

3:52 - 5:02: Question 2 Headset Compatibility

5:03- 6:05 - Question 3 Unmanaged Phones

6:06- 7:13 - Question 4 Local Edge Support

7:14 - 8:06 - Question 5 Dopped calls when browser closes

8:07 - 9:59 - Question 6 Global Media Fabric

10:00 - 11:21 - Question 7 WebRTC and GMF Regions

11:22 - 12:54 - Question 8 GMF address changes

12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

17:40 - 22:29 - Question 10 Optimized audio through VDI

22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

23:43 - 24:17 - Question 12 SFDC closes unexpectedly

24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

25:25 - 29:00 - Question 14 Monitoring WebRTC connections

29:01 - 30:38 - Question 15 Turn off direct media

30:39 - 32:13 Question 16 GCV Trunk settings

32:14 - 34:26 - Question 17 e.911 services with IP addresses

35:00 - 36:23 - Outro

Thanks for watching the Genesys Cloud Q&A Show! 

Hi Everyone! 

We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

Check out the video below: 

Chapters:

0:00 - 1:58: Intro

1:59 - 3:51: Question 1 Headset Management

3:52 - 5:02: Question 2 Headset Compatibility

5:03- 6:05 - Question 3 Unmanaged Phones

6:06- 7:13 - Question 4 Local Edge Support

7:14 - 8:06 - Question 5 Dopped calls when browser closes

8:07 - 9:59 - Question 6 Global Media Fabric

10:00 - 11:21 - Question 7 WebRTC and GMF Regions

11:22 - 12:54 - Question 8 GMF address changes

12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

17:40 - 22:29 - Question 10 Optimized audio through VDI

22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

23:43 - 24:17 - Question 12 SFDC closes unexpectedly

24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

25:25 - 29:00 - Question 14 Monitoring WebRTC connections

29:01 - 30:38 - Question 15 Turn off direct media

30:39 - 32:13 Question 16 GCV Trunk settings

32:14 - 34:26 - Question 17 e.911 services with IP addresses

35:00 - 36:23 - Outro

Thanks for watching the Genesys Cloud Q&A Show! 

Great videos, I've certainly learned a lot. Might need to view a couple more times to have it all sink in. 

I do have a question for the experts.

We sometimes see a number of IceCandidate errors in the console logging for both google and the Genesys requests.

Should we be concerned? Sounds like that handoff between edge and web is having some issues.

Hi Everyone! 

We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

Check out the video below: 

Chapters:

0:00 - 1:58: Intro

1:59 - 3:51: Question 1 Headset Management

3:52 - 5:02: Question 2 Headset Compatibility

5:03- 6:05 - Question 3 Unmanaged Phones

6:06- 7:13 - Question 4 Local Edge Support

7:14 - 8:06 - Question 5 Dopped calls when browser closes

8:07 - 9:59 - Question 6 Global Media Fabric

10:00 - 11:21 - Question 7 WebRTC and GMF Regions

11:22 - 12:54 - Question 8 GMF address changes

12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

17:40 - 22:29 - Question 10 Optimized audio through VDI

22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

23:43 - 24:17 - Question 12 SFDC closes unexpectedly

24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

25:25 - 29:00 - Question 14 Monitoring WebRTC connections

29:01 - 30:38 - Question 15 Turn off direct media

30:39 - 32:13 Question 16 GCV Trunk settings

32:14 - 34:26 - Question 17 e.911 services with IP addresses

35:00 - 36:23 - Outro

Thanks for watching the Genesys Cloud Q&A Show! 

Will be interested in seeing what you find here Anton as I'm starting to try to dig into the whole process myself.  Anything funky like zscaler/proxy involved?  Users on multiple active connections (LAN and WiFi)?

Great videos, I've certainly learned a lot. Might need to view a couple more times to have it all sink in. 

I do have a question for the experts.

We sometimes see a number of IceCandidate errors in the console logging for both google and the Genesys requests.

Should we be concerned? Sounds like that handoff between edge and web is having some issues.

Hi Everyone! 

We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

Check out the video below: 

Chapters:

0:00 - 1:58: Intro

1:59 - 3:51: Question 1 Headset Management

3:52 - 5:02: Question 2 Headset Compatibility

5:03- 6:05 - Question 3 Unmanaged Phones

6:06- 7:13 - Question 4 Local Edge Support

7:14 - 8:06 - Question 5 Dopped calls when browser closes

8:07 - 9:59 - Question 6 Global Media Fabric

10:00 - 11:21 - Question 7 WebRTC and GMF Regions

11:22 - 12:54 - Question 8 GMF address changes

12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

17:40 - 22:29 - Question 10 Optimized audio through VDI

22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

23:43 - 24:17 - Question 12 SFDC closes unexpectedly

24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

25:25 - 29:00 - Question 14 Monitoring WebRTC connections

29:01 - 30:38 - Question 15 Turn off direct media

30:39 - 32:13 Question 16 GCV Trunk settings

32:14 - 34:26 - Question 17 e.911 services with IP addresses

35:00 - 36:23 - Outro

Thanks for watching the Genesys Cloud Q&A Show! 

Great videos, I've certainly learned a lot. Might need to view a couple more times to have it all sink in. 

I do have a question for the experts.

We sometimes see a number of IceCandidate errors in the console logging for both google and the Genesys requests.

Should we be concerned? Sounds like that handoff between edge and web is having some issues.

Hi Everyone! 

We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

Check out the video below: 

Chapters:

0:00 - 1:58: Intro

1:59 - 3:51: Question 1 Headset Management

3:52 - 5:02: Question 2 Headset Compatibility

5:03- 6:05 - Question 3 Unmanaged Phones

6:06- 7:13 - Question 4 Local Edge Support

7:14 - 8:06 - Question 5 Dopped calls when browser closes

8:07 - 9:59 - Question 6 Global Media Fabric

10:00 - 11:21 - Question 7 WebRTC and GMF Regions

11:22 - 12:54 - Question 8 GMF address changes

12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

17:40 - 22:29 - Question 10 Optimized audio through VDI

22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

23:43 - 24:17 - Question 12 SFDC closes unexpectedly

24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

25:25 - 29:00 - Question 14 Monitoring WebRTC connections

29:01 - 30:38 - Question 15 Turn off direct media

30:39 - 32:13 Question 16 GCV Trunk settings

32:14 - 34:26 - Question 17 e.911 services with IP addresses

35:00 - 36:23 - Outro

Thanks for watching the Genesys Cloud Q&A Show! 

Hi Everyone! 

We were so lucky to have Genesys professionals @Alan Lanteigne and @David Van Milligan answer 17 QUESTIONS (yes, you read that right) about WebRTC! We're talking everything from compatible headsets, cloud sites, unmanaged phones, local Edges, Global Media Fabric, audio optimization, WebRTC troubleshooting, monitoring, and more! They even discuss the Genesys Cloud WebRTC Diagnostics app. So much good content, you don't wanna miss it.

Alan and David mentioned that they'd be happy to help with any additional questions that may come up after watching the video, so please post here if that happens for you.

Check out the video below: 

Chapters:

0:00 - 1:58: Intro

1:59 - 3:51: Question 1 Headset Management

3:52 - 5:02: Question 2 Headset Compatibility

5:03- 6:05 - Question 3 Unmanaged Phones

6:06- 7:13 - Question 4 Local Edge Support

7:14 - 8:06 - Question 5 Dopped calls when browser closes

8:07 - 9:59 - Question 6 Global Media Fabric

10:00 - 11:21 - Question 7 WebRTC and GMF Regions

11:22 - 12:54 - Question 8 GMF address changes

12:55 - 17:39 - Question 9 Do's and Don't of WebRTC

17:40 - 22:29 - Question 10 Optimized audio through VDI

22:30 - 23:42 - Question 11 WebRTC split tunnel scenario

23:43 - 24:17 - Question 12 SFDC closes unexpectedly

24:18 - 25:24 - Question 13 Tools for troubleshooting WebRTC

25:25 - 29:00 - Question 14 Monitoring WebRTC connections

29:01 - 30:38 - Question 15 Turn off direct media

30:39 - 32:13 Question 16 GCV Trunk settings

32:14 - 34:26 - Question 17 e.911 services with IP addresses

35:00 - 36:23 - Outro

Thanks for watching the Genesys Cloud Q&A Show!