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  • 1.  What is the "reference key" in data table of Genesys architect

    Posted 03-16-2023 07:37

    What is the "reference key" in data table of Genesys architect

    My question is whether the reference key is like a inbuilt variable or just a discription . I do not understand how it is applicable when it is called in an architect. Also would like to know how to block a call based on ANI using data table 


    #ArchitectureandDesign

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    Manzoor Kolathingal
    ACI Payments, Inc
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  • 2.  RE: What is the "reference key" in data table of Genesys architect

    Posted 03-16-2023 10:56

    It is the column that you are using to perform a lookup in the table. So, say it's a table of Customers, it might be the Customer ID, or their Phone Number.

    HTH



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    Paul Simpson
    Eventus Solutions Group
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  • 3.  RE: What is the "reference key" in data table of Genesys architect

    Posted 05-19-2023 13:01

    Does the reference key have a type? 

    I want to store phone numbers and then check if the phoen number is in the data table, do I need to convert the phone number to a string or an integer or can I make the reference key a phone muber type?



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    Bruce Dunn
    State of Delaware - Department of Transportation
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  • 4.  RE: What is the "reference key" in data table of Genesys architect

    GENESYS
    Posted 05-19-2023 13:58

    Datatables only support boolean, integer, decimal, and string types.

    https://help.mypurecloud.com/articles/create-a-data-table/

    Before you just ToString the value, read https://help.mypurecloud.com/articles/about-the-phone-number-data-type/ 

    You need to make sure you use a consistent format for the phone number so the lookup can find it, something like this expression ToPhoneNumber("insertPhoneNumberHere").e164



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    Melissa Bailey
    Genesys - Employees
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