Datatables only support boolean, integer, decimal, and string types.
https://help.mypurecloud.com/articles/create-a-data-table/
Before you just ToString the value, read https://help.mypurecloud.com/articles/about-the-phone-number-data-type/
You need to make sure you use a consistent format for the phone number so the lookup can find it, something like this expression ToPhoneNumber("insertPhoneNumberHere").e164
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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 05-19-2023 13:00
From: Bruce Dunn
Subject: What is the "reference key" in data table of Genesys architect
Does the reference key have a type?
I want to store phone numbers and then check if the phoen number is in the data table, do I need to convert the phone number to a string or an integer or can I make the reference key a phone muber type?
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Bruce Dunn
State of Delaware - Department of Transportation
Original Message:
Sent: 03-16-2023 10:55
From: Paul Simpson
Subject: What is the "reference key" in data table of Genesys architect
It is the column that you are using to perform a lookup in the table. So, say it's a table of Customers, it might be the Customer ID, or their Phone Number.
HTH
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 03-16-2023 07:37
From: Manzoor Kolathingal
Subject: What is the "reference key" in data table of Genesys architect
What is the "reference key" in data table of Genesys architect
My question is whether the reference key is like a inbuilt variable or just a discription . I do not understand how it is applicable when it is called in an architect. Also would like to know how to block a call based on ANI using data table
#ArchitectureandDesign
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Manzoor Kolathingal
ACI Payments, Inc
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