The new release for business units under the scheduling Service Goal impact. I searched through the updated release and have not found a detailed answer. I would like detailed information regarding this change so I can have a solid understanding. I see our typical SL percent as been removed and now only showing increased by and decreased by.

Please explain the impact in detail. If increased by 10%, how do we find out what the SL initial percent was originally? What is the industry standard percent to increase and decrease these goals for SL, ASA, Abandonment rate? Also, what is the Time-Off Synchronization between schedule and time-off request? By check marking this what is this allowing?
Thank you in advance!!!

Wendy,

I recommend posting your question on the WFM forum here - that's where the WFM gurus hang out.

HTH

The new release for business units under the scheduling Service Goal impact. I searched through the updated release and have not found a detailed answer. I would like detailed information regarding this change so I can have a solid understanding. I see our typical SL percent as been removed and now only showing increased by and decreased by.

Please explain the impact in detail. If increased by 10%, how do we find out what the SL initial percent was originally? What is the industry standard percent to increase and decrease these goals for SL, ASA, Abandonment rate? Also, what is the Time-Off Synchronization between schedule and time-off request? By check marking this what is this allowing?
Thank you in advance!!!

The new release for business units under the scheduling Service Goal impact. I searched through the updated release and have not found a detailed answer. I would like detailed information regarding this change so I can have a solid understanding. I see our typical SL percent as been removed and now only showing increased by and decreased by.

Please explain the impact in detail. If increased by 10%, how do we find out what the SL initial percent was originally? What is the industry standard percent to increase and decrease these goals for SL, ASA, Abandonment rate? Also, what is the Time-Off Synchronization between schedule and time-off request? By check marking this what is this allowing?
Thank you in advance!!!