In this video, @Mark Bernardo discusses a new feature "New PATCH API endpoint for external contacts" Administrators can now use the PATCH API endpoint to partially update external contact records in the Genesys Cloud Customer Profile. This enhancement allows integrations and internal...
In this video, @Joseph Ian Romero discuss a new feature "API to List Past Recognitions" Genesys Cloud added a new API, GET /api/v2/employeeengagement/recognitions, to enable queries for recognitions that were sent or received in the past by a specific user as well as to globally query all...
In this video, @Shigeki Sahashi discusses a new feature "Set post-call actions for voice calls using public APIs" Administrators can now connect knowledge configurations to Agent Copilot so that agents receive conversational, context-aware AI-generated answers from knowledge sources. This...
In this video, @Joseph Ian Romero discusses a new feature "Analytics Conversation Detail Jobs API extended conversation data retrieval" Genesys Cloud now enhances the Analytics Conversation Detail Jobs API to support data retrieval for conversations that are more than five years old,...
In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Agent Copilot summary API metrics and edited summaries" Administrators can now track how agents interact with AI-generated summaries using the Agent Copilot Summary Analytics API. This feature includes metrics for how often...
In this video, @John Sunder discusses a new feature "Analytics agent activity API filter and sort agents based on conversation activity" Administrators can now use the new analytics agent activity API to monitor agents’ real-time conversation activity with greater flexibility. This API...
In this video @Joseph Ian Romero talks about the dedicated API endpoints for schema metadata retrieval. Administrators and developers can now access schema-related metadata (for example, core types and field limits), through dedicated, entity-specific public APIs as part of the Dynamic...
In this video @Guru Prasadh Jeevan Rao discusses a new feature "Division-aware permissions and APIs for external contacts" Administrators can now view new division-aware external contacts permissions and developers can see the division ID field in select contacts APIs. This update precedes...
In this video, @John Sunder discusses a new feature "Utilization labels for Click to Dial API" Developers can now use Utilization Labels in the Embeddable Framework and Salesforce Click to Dial API to control the number of interactions that route to an agent. Each user-created label now...
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