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In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Agent Copilot summary API metrics and edited summaries" Administrators can now track how agents interact with AI-generated summaries using the Agent Copilot Summary Analytics API. This feature includes metrics for how often...
In this video, @John Sunder discusses a new feature "Analytics agent activity API filter and sort agents based on conversation activity" Administrators can now use the new analytics agent activity API to monitor agents’ real-time conversation activity with greater flexibility. This API...
In this video @Joseph Ian Romero talks about the dedicated API endpoints for schema metadata retrieval. Administrators and developers can now access schema-related metadata (for example, core types and field limits), through dedicated, entity-specific public APIs as part of the Dynamic...
In this video @Guru Prasadh Jeevan Rao discusses a new feature "Division-aware permissions and APIs for external contacts" Administrators can now view new division-aware external contacts permissions and developers can see the division ID field in select contacts APIs. This update precedes...
In this video, @John Sunder discusses a new feature "Utilization labels for Click to Dial API" Developers can now use Utilization Labels in the Embeddable Framework and Salesforce Click to Dial API to control the number of interactions that route to an agent. Each user-created label now...
In this video, Kumar discusses the new feature "API for platform limit event alert" Developers can configure platform limit event thresholds alerts, which includes the following limits: token.rate.per.minute, client.credentials.token.rate.per.minute, and org.app.user.rate.per.minute. This...
20240207_FeatureReview_CX_Outer-Limits Alerting_SK_1.mp4
In this video @Phil Gyue Sun talks about how to update agent preferred name via public API. Administrators can now use the public API to update agent preferred name in Person Details. This update streamlines the enablement and workflow of automation. For more information, see Users API ....
20240131_FeatureReview_CX_Unified Communication & Collaboration_Agent preferred name Admin updates_PS.mp4
In this video, Stalin discusses a new feature "APIs to integrate external learning modules" Learning administrators can now assign and report on external content from Genesys Cloud via learning APIs by integrating third-party learning management systems. This feature enables customers to use...
20240214_FeatureReview_CX_WEM_Introduce External Learning Modules_SS.mp4