Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 2
API Calls clarification

Discussion Thread 2
Is there a way to get schedule coverage data by agent AND activity?

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Welcome to the Genesys Community

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Discussion Thread 2 API Calls clarification

Discussion Thread 2 Is there a way to get schedule coverage data by agent AND activity?

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 2
API Calls clarification

Discussion Thread 2
Is there a way to get schedule coverage data by agent AND activity?