Library Entry

Utilization labels for Click to Dial API

In this video, @John Sunder discusses a new feature "Utilization labels for Click to Dial API" Developers can now use Utilization Labels in the Embeddable Framework and Salesforce Click to Dial API to control the number of interactions that route to an agent. Each user-created label now...

Discussion Thread 3

A email interaction stuck on the agent in the Assignment services.

Discussion Thread 9

Mass on boarding solutions out there

Library Entry

API for platform limit event alert

In this video, Kumar discusses the new feature "API for platform limit event alert" Developers can configure platform limit event thresholds alerts, which includes the following limits: token.rate.per.minute, client.credentials.token.rate.per.minute, and org.app.user.rate.per.minute. This...

20240207_FeatureReview_CX_Outer-Limits Alerting_SK_1.mp4

Library Entry

Update agent preferred name via public API

In this video @Phil Gyue Sun talks about how to update agent preferred name via public API. Administrators can now use the public API to update agent preferred name in Person Details. This update streamlines the enablement and workflow of automation. For more information, see Users API ....

20240131_FeatureReview_CX_Unified Communication & Collaboration_Agent preferred name Admin updates_PS.mp4

Library Entry

APIs to integrate external learning modules

In this video, Stalin discusses a new feature "APIs to integrate external learning modules" Learning administrators can now assign and report on external content from Genesys Cloud via learning APIs by integrating third-party learning management systems. This feature enables customers to use...

20240214_FeatureReview_CX_WEM_Introduce External Learning Modules_SS.mp4

Discussion Thread 4

HRIS integration

Discussion Thread 2

API Calls clarification

Discussion Thread 2

Is there a way to get schedule coverage data by agent AND activity?