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In this video @Joseph Ian Romero talks about how to trigger process automation from Coaching or Learning state changes. Administrators can now use Coaching or Learning state changes as triggers for process automation in Genesys Cloud. This feature enables automatic responses to specific...
In this video @Stalin Singh talks about how to assign coaching without workforce management scheduling. Administrators can now assign coaching appointments outside of the workforce management (WFM) feature. This improvement enables supervisors to decide whether a coaching session integrates...
In this video, @Christopher Visick discusses a new feature "Workforce management activity codes for coaching and learning" Administrators can now set custom activity codes for coaching and learning sessions within workforce management schedules. Previously, coaching sessions defaulted to...