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Setting up schedules in Genesys Cloud | Genesys Gamification Event Series

Creating effective and flexible schedules is the first step to maximizing your workforce management. It's also a necessary component to making the most out of your Genesys nGAGEMENT add-on. Assign the right employee, with the right skills, to the right job, at the right time. Artificial...

Gamification Event Series_Scheduling.mp4



Library Entry
Quizzes & Contests | Genesys Gamification Event Series

Keep your agents engaged, in both mind and spirit! Tools like quizzes and contests offer a different approach to assessing and bettering agent knowledge and performance, allowing users to better retain information and get instant recognition for their success. Learn more about how quizzes...

Gamification Event Series_Quiz and Contest.mp4


Library Entry
Leaderboards & Challenges | Genesys Gamification Event Series

As humans, we naturally desire things like status and competition. Genesys nGAGEMENT allows organizations to harness those intrinsic motivations to spur higher performance, continued improvement and empower agents to drive their own development. Check out how leaderboards and challenges...

Gamification Event Series_LB and Challenge.mp4


Library Entry
Powering the Agent Experience | Genesys Gamification Event Series

Crafting a powerful agent experience isn’t that far off from creating a satisfying user experience. Genesys nGAGEMENT aims to create a gamification environment that agents will find fun, easy and pleasant to use. Discover what makes nGAGEMENT an exciting and engaging platform in this...

Gamification Event Series_Agent Experience.mp4