Discussion Thread 2

Article : Import file with revisions

Library Entry

Advanced filtering and customizable columns for knowledge bases

In this video @Brian Feeney , talks about advanced filtering and customizable columns for knowledge bases. Knowledge authors can now apply advanced filtering to sort the list of articles and also customize which columns appear in a knowledge base. These improvements help knowledge authors...

20231004_FeatureReview_DX_Digital_KnowledgeFilteringAndColumns_BF.mp4

Library Entry

Knowledge optimizer unanswered queries improvements

In this video @Brian Feeney talks about Knowledge Optimizer unanswered queries improvements. Genesys Cloud improved the grouping and visual indicators for the knowledge optimizer. High, medium, and low impact tiles now appear with different background colors. Also, administrators can now...

20230927_FeatureReview_DX_Digital_KnowledgeOptimizer_BF_1.mp4

Library Entry

Knowledge articles in Messenger

In this video Guru presents the feature - "Knowledge articles in Messenger " Administrators can now enable knowledge articles in a Messenger configuration and link an existing knowledge base to that configuration. Customers can then search and browse knowledge articles in the Messenger...

FeatureReview_DX_Digital Web & Mobile Messaging_Knowledge articles in Messenger_GP_20230301.mp4

Discussion Thread 17

Richer media for Knowledge Workbench: Support Center (and all channels consuming Knowledge) are getting better!