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In this video @Santosh Bhandari talks about script support in the CX Cloud from Genesys and Salesforce integration. Administrators can now use the Scripter gadget in the Genesys Cloud CX embeddable desktop component in the integration, which enables agents access to guided workflows...
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In this video, @Santosh Bhandari discusses a new feature "Additional screen pop options in CX Cloud from Genesys and Salesforce" Administrators can now set up Salesforce objects to appear as additional subtabs alongside the voice call record page in CX Cloud from Genesys and Salesforce....
In this video, @Santosh Bhandari disusses a new feature "Genesys Cloud Background Assistant screen recording support for CX Cloud from Genesys and Salesforce" Agents who use both voice and digital capabilities for CX Cloud from Genesys and Salesforce can now use Genesys Cloud Background...
In this video, @Santosh Bhandari discusses a new feature "Knowledge workbench connectors for Salesforce and ServiceNow" Genesys Cloud introduces built-in knowledge base connectors for Salesforce and ServiceNow. This feature enables knowledge authors to add and configure third-party content...
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In this video @Santosh Bhandari and I discuss how to separate Agent Assist and Conversation Summarisation features in to their own separate tabs/panels within a SalesForce page. It is an extension of the video we created for Agent Assist within SFDC . Separateing these from an Interactions...
20240529_DX_AA & Conversation Summarization in SalesForce_SB&RH.mp4
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