Library Entry

Genesys Cloud Background Assistant screen recording support for CX Cloud from Genesys and Salesforce

In this video, @Santosh Bhandari disusses a new feature "Genesys Cloud Background Assistant screen recording support for CX Cloud from Genesys and Salesforce" Agents who use both voice and digital capabilities for CX Cloud from Genesys and Salesforce can now use Genesys Cloud Background...

Library Entry

Knowledge workbench connectors for Salesforce and ServiceNow

In this video, @Santosh Bhandari discusses a new feature "Knowledge workbench connectors for Salesforce and ServiceNow" Genesys Cloud introduces built-in knowledge base connectors for Salesforce and ServiceNow. This feature enables knowledge authors to add and configure third-party content...

Library Entry

Agent Assist & Conversation Summarisation embedded in a SalesForce page

In this video @Santosh Bhandari and I discuss how to separate Agent Assist and Conversation Summarisation features in to their own separate tabs/panels within a SalesForce page. It is an extension of the video we created for Agent Assist within SFDC . Separateing these from an Interactions...

20240529_DX_AA & Conversation Summarization in SalesForce_SB&RH.mp4

Discussion Thread 3

SalesForce and SalesForce Lightening

Discussion Thread 2

Update Salesforce Activity History

Discussion Thread 7

Error retrieving outbound campaign options in purecloud connector for salesforce