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159 results found for "tags:"ACD""
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Exporting .csv of Interactions that includes ACD time.
PureConnect
ACD
Archive PureCloud
Feature Request
User Created
GenesysCloud
Genesys Cloud
Interactions
Genesys Cloud Topics
Reporting/Analytics
Scott Travis
Added 09-04-2024
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PureConnect
ACD
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6
Custom Notification Initiator
PureConnect
ACD
custom notification
handler
Interaction Designer
Vaibhav Munagala
Added 02-08-2018
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PureConnect
ACD
custom notification
handler
Interaction Designer
Discussion Thread
2
After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?
Archive PureCloud
ACD
Facebook
Whatsapp
Genesys Cloud
Basic features and ...
PureCloud ACD
Raphael Sens
Added 01-25-2018
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Archive PureCloud
ACD
Facebook
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Genesys Cloud
Basic features and ...
PureCloud ACD
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2
Healthy Number of Switchovers
PureConnect
ACD
John Williamson
Added 10-24-2017
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PureConnect
ACD
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2
Seconds in last ring
Archive PureCloud
ACD
Bullseye Routing
Genesys Cloud
Contact center ...
Rogier Bosch
Added 10-06-2017
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ACD
Bullseye Routing
Genesys Cloud
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6
Workgroup call waiting?
PureConnect
ACD
A Contributor
Added 10-05-2017
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PureConnect
ACD
Discussion Thread
3
Utilization - Agent still receives second Interaction
Archive PureCloud
ACD
Agent Utilization
CALLBACK
Different ...
Genesys Cloud
Contact center agents
Pabx Quant
Added 09-06-2017
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Archive PureCloud
ACD
Agent Utilization
CALLBACK
Different ...
Genesys Cloud
Contact center agents
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3
Supervisor Preview of Agent Replies
PureConnect
ACD
email
Supervisor
Alex Belec
Added 08-29-2017
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PureConnect
ACD
email
Supervisor
Discussion Thread
7
How do you create a Conference call when on a ACD call
Archive PureCloud
ACD
Genesys Cloud
Contact center agents
Jannie Pretorius
Added 08-24-2017
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Archive PureCloud
ACD
Genesys Cloud
Contact center agents
Discussion Thread
7
Forward eMail interaction to external eMail address
Archive PureCloud
ACD
EMail Interaction
External EMail Address
File Attachments
Remote Call ForWARDING
Genesys Cloud
Architect
Interaction routing (ACD)
Pabx Quant
Added 07-05-2017
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ACD
EMail Interaction
External EMail Address
File Attachments
Remote Call ForWARDING
Genesys Cloud
Architect
Interaction routing (ACD)
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