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190 results found for "tags:"ACD""
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Discussion Thread
2
Exporting .csv of Interactions that includes ACD time.
Scott Travis
Added 09-04-2024
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Discussion Thread
6
Custom Notification Initiator
Vaibhav Munagala
Added 02-08-2018
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Discussion Thread
7
ACD Fax?
Laurie Aspinwall
Added 01-29-2018
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Discussion Thread
2
After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?
Raphael Sens
Added 01-25-2018
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Discussion Thread
3
ACD email routing setup help ambiguity
Mayeul BRIVET
Added 12-20-2017
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Discussion Thread
2
Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.
Nathan Portors
Added 12-08-2017
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Discussion Thread
6
Architect - Starting Menu
Ana Laia
Added 11-29-2017
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Discussion Thread
3
Is distributing a call to a queue with a priority influencing only that queue, or all waiting calls ?
Mayeul BRIVET
Added 11-15-2017
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Discussion Thread
2
Healthy Number of Switchovers
John Williamson
Added 10-24-2017
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Discussion Thread
2
Seconds in last ring
Rogier Bosch
Added 10-06-2017
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