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Discussion Thread
1
How to resolve conflicting utilization requirements?
PureConnect
ACD
David Currier
Added 03-07-2018
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PureConnect
ACD
Discussion Thread
4
License Allocation
PureConnect
ACD
Rahul Chowdary
Added 02-22-2018
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PureConnect
ACD
Discussion Thread
6
Custom Notification Initiator
PureConnect
ACD
custom notification
handler
Interaction Designer
Vaibhav Munagala
Added 02-08-2018
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PureConnect
ACD
custom notification
handler
Interaction Designer
Discussion Thread
6
ACD Fax?
Archive PureCloud
ACD
Call Routing
Department Email
Fax
My Workspace
Phone Number
Product Features
PureCloud
Basic features and ...
Laurie Aspinwall
Added 01-29-2018
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Archive PureCloud
ACD
Call Routing
Department Email
Fax
My Workspace
Phone Number
Product Features
PureCloud
Basic features and ...
Discussion Thread
2
After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?
Archive PureCloud
ACD
Facebook
Whatsapp
PureCloud
Basic features and ...
PureCloud ACD
Raphael Sens
Added 01-25-2018
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Archive PureCloud
ACD
Facebook
Whatsapp
PureCloud
Basic features and ...
PureCloud ACD
Discussion Thread
3
ACD email routing setup help ambiguity
Archive PureCloud
ACD
Email
Email Domain
PureCloud
Contact center ...
Mayeul Brivet
Added 12-20-2017
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Archive PureCloud
ACD
Email
Email Domain
PureCloud
Contact center ...
Discussion Thread
2
Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.
Archive PureCloud
ACD
ACD SKILLS
PureCloud
Contact center ...
Nathan Portors
Added 12-08-2017
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Archive PureCloud
ACD
ACD SKILLS
PureCloud
Contact center ...
Discussion Thread
6
Architect - Starting Menu
Archive PureCloud
ACD
PureCloud
Architect
Contact center ...
Ana Laia
Added 11-29-2017
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Archive PureCloud
ACD
PureCloud
Architect
Contact center ...
Discussion Thread
3
Is distributing a call to a queue with a priority influencing only that queue, or all waiting calls ?
Archive PureCloud
ACD
Calls
Priority
PureCloud
Contact center ...
Mayeul Brivet
Added 11-15-2017
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Archive PureCloud
ACD
Calls
Priority
PureCloud
Contact center ...
Discussion Thread
4
Sent to multiple stations
PureConnect
ACD
Romel Edrada
Added 11-03-2017
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PureConnect
ACD
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