Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 2 Mixed utilization

Discussion Thread 1 How to resolve conflicting utilization requirements?

Discussion Thread 4 License Allocation

Discussion Thread 6 Custom Notification Initiator

Discussion Thread 7 ACD Fax?

Discussion Thread 2 After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?

Discussion Thread 3 ACD email routing setup help ambiguity

Discussion Thread 2 Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.

Discussion Thread 6 Architect - Starting Menu

Discussion Thread 3 Is distributing a call to a queue with a priority influencing only that queue, or all waiting calls ?

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Discussion Thread 2
Mixed utilization

Discussion Thread 1
How to resolve conflicting utilization requirements?

Discussion Thread 4
License Allocation

Discussion Thread 6
Custom Notification Initiator

Discussion Thread 7
ACD Fax?

Discussion Thread 2
After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?

Discussion Thread 3
ACD email routing setup help ambiguity

Discussion Thread 2
Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.

Discussion Thread 6
Architect - Starting Menu

Discussion Thread 3
Is distributing a call to a queue with a priority influencing only that queue, or all waiting calls ?