Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 How to resolve conflicting utilization requirements?

Discussion Thread 4 License Allocation

Discussion Thread 6 Custom Notification Initiator

Discussion Thread 6 ACD Fax?

Discussion Thread 2 After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?

Discussion Thread 3 ACD email routing setup help ambiguity

Discussion Thread 2 Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.

Discussion Thread 6 Architect - Starting Menu

Discussion Thread 3 Is distributing a call to a queue with a priority influencing only that queue, or all waiting calls ?

Discussion Thread 4 Sent to multiple stations

About Genesys

Discussion Thread 1
How to resolve conflicting utilization requirements?

Discussion Thread 4
License Allocation

Discussion Thread 6
Custom Notification Initiator

Discussion Thread 6
ACD Fax?

Discussion Thread 2
After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?

Discussion Thread 3
ACD email routing setup help ambiguity

Discussion Thread 2
Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.

Discussion Thread 6
Architect - Starting Menu

Discussion Thread 3
Is distributing a call to a queue with a priority influencing only that queue, or all waiting calls ?

Discussion Thread 4
Sent to multiple stations