Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 2 Exporting .csv of Interactions that includes ACD time.

Discussion Thread 2 Mixed utilization

Discussion Thread 1 How to resolve conflicting utilization requirements?

Discussion Thread 4 License Allocation

Discussion Thread 6 Custom Notification Initiator

Discussion Thread 7 ACD Fax?

Discussion Thread 2 After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?

Discussion Thread 3 ACD email routing setup help ambiguity

Discussion Thread 2 Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.

Discussion Thread 6 Architect - Starting Menu

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Discussion Thread 2
Exporting .csv of Interactions that includes ACD time.

Discussion Thread 2
Mixed utilization

Discussion Thread 1
How to resolve conflicting utilization requirements?

Discussion Thread 4
License Allocation

Discussion Thread 6
Custom Notification Initiator

Discussion Thread 7
ACD Fax?

Discussion Thread 2
After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?

Discussion Thread 3
ACD email routing setup help ambiguity

Discussion Thread 2
Is anyone else unable to delete ACD Skills from agents? Appears the Delete button is removed and the x does nothing. I have checked the right permissions are applied to the user.

Discussion Thread 6
Architect - Starting Menu