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In this video @Guru Prasadh Jeevan Rao and I talk about architect inbound email flow AI intent and entity detection. Administrators can now use for AI intent and entity detection in Architect inbound email flows. This feature helps organizations automatically understand and respond to the...
In this video, @Guru Prasadh Jeevan Rao and @Rebecca Harper talk about the ability to provide conversation summaries on transfer with Agent Assist and Agent Copilot. Genesys Cloud now automatically generates conversation summaries when agents who use Agent Copilot or Agent Assist transfer...
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In this video, @Rebecca Harper discusses a new feature "Agent Copilot summarization model improvement" Administrators can now use the updated summarization model within Agent Copilot to improve support for outbound engagements and enhance currency recognition. The improved model helps...
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In this video @Fegy Simon discusses a new feature "Content based search for knowledge articles" Knowledge authors can now enable article content search to ensure that the knowledge search service looks for relevant results within the body of the knowledge article, in addition to titles and...
In this video @Guru Prasadh Jeevan Rao discusses a new feature "Architect Get Participant Data and Set Participant Data in voice and digital bot flows" Flow authors can now use the Set Participant Data and Get Participant data in Architect voice and digital bot flows. The Set Participant...
In this video, @Rebecca Harper and @Christopher Visick talk about the AI Experience Tokens Enablement and items to consider before and after enablement. https://help.mypurecloud.com/articles/genesys-cloud-ai-experience-tokens-metering-and-pricing/ https://help.mypurecloud.com...