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Discussion Thread 1

Getting Philosophical About AI

Discussion Thread 6

I'm trying found a better way to structure knowledge articles for answer generation

Discussion Thread 2

Copilot Answer Generation configuration

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Automated agent scoring in Speech and Text Analytics Programs

In this video , @Christopher Visick talks about how administrators can now configure automated agent scoring within speech and text analytics programs to evaluate customer interactions at scale using Genesys Virtual Supervisor’s AI-powered capabilities. This feature helps to ensure consistent,...

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Custom prompts in advanced summary configurations

In this video @Guru Prasadh Jeevan Rao talks about the new custom prompts in advanced summary configurations Administrators can now create custom prompts in advanced summary configurations within Agent Copilot. This feature allows administrators to define up to 3000...

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Voice processing prompt for Agentic Virtual Agents

In this video, @John Sunder discusses a new feature "Voice processing prompt for Agentic Virtual Agents" Administrators can now configure a voice processing prompt in Agentic Virtual Agents to play audio while the bot generates a response. Bot authors can select a default system prompt or...

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Create AI Guides from uploaded process documents

In this video, @Santosh Bhandari discusses a new feature "Create AI Guides from uploaded process documents" Administrators can now automatically create structured AI Guides by uploading existing process documents. This feature enables organizations to transform standard operating procedures...

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AI Guides model enhancements

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "AI Guides model enhancements" Genesys updated the AI Guides feature to introduce a structured approach to building guides and virtual agents, helping improve reliability and consistency while reducing the risk of inaccurate...

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Enhanced AI-powered slots for virtual agents

In this video @Guru Prasadh Jeevan Rao talks about enhanced AI-powered slots for virtual agents. Flow authors can now set minimum and maximum lengths for alphanumeric and numeric slot types, enabling bots to capture input with greater flexibility. AI-powered slots also now support special...

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AI Insights at a glance

In this video , @Kumar Sanjeevi talks about how Genesys Cloud now includes AI-generated summaries that highlight the reason for contact, resolution status, and follow-up action items for each customer interaction. This feature helps supervisors and business analysts quickly understand what...