In this video @Guru Prasadh Jeevan Rao talks about the new custom prompts in advanced summary configurations Administrators can now create custom prompts in advanced summary configurations within Agent Copilot. This feature allows administrators to define up to 3000...
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In this video, @John Sunder discusses a new feature "Voice processing prompt for Agentic Virtual Agents" Administrators can now configure a voice processing prompt in Agentic Virtual Agents to play audio while the bot generates a response. Bot authors can select a default system prompt or...
In this video, @Santosh Bhandari discusses a new feature "Create AI Guides from uploaded process documents" Administrators can now automatically create structured AI Guides by uploading existing process documents. This feature enables organizations to transform standard operating procedures...
In this video, @Guru Prasadh Jeevan Rao discusses a new feature "AI Guides model enhancements" Genesys updated the AI Guides feature to introduce a structured approach to building guides and virtual agents, helping improve reliability and consistency while reducing the risk of inaccurate...
In this video @Guru Prasadh Jeevan Rao talks about enhanced AI-powered slots for virtual agents. Flow authors can now set minimum and maximum lengths for alphanumeric and numeric slot types, enabling bots to capture input with greater flexibility. AI-powered slots also now support special...
In this video , @Kumar Sanjeevi talks about how Genesys Cloud now includes AI-generated summaries that highlight the reason for contact, resolution status, and follow-up action items for each customer interaction. This feature helps supervisors and business analysts quickly understand what...
In this video I take us through Guides in AI Studio. Genesys Cloud introduces Guides for virtual agents in AI Studio, the new central hub in Genesys Cloud for building AI experiences. AI Studio Guides enable business teams to create intelligent and adaptable virtual agents using natural...
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In this video @Guru Prasadh Jeevan Rao and I talk about architect inbound email flow AI intent and entity detection. Administrators can now use for AI intent and entity detection in Architect inbound email flows. This feature helps organizations automatically understand and respond to the...
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