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Discussion Thread 5

Regarding New AI copilot UI option in admin & Architect

Discussion Thread 2

Regarding New AI copilot UI option

Discussion Thread 4

What success have you had with the new Genesys Copilot?

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Use AI to generate topic phrases

In this video @Guru Prasadh Jeevan Rao talks about the new feature within topics and using Ai to generate new phrases Administrators can now use AI to generate suggested topic phrases based on a topic’s name, description, dialect, and any existing phrases. This feature helps...

Discussion Thread 1

Getting Philosophical About AI

Discussion Thread 6

I'm trying found a better way to structure knowledge articles for answer generation

Discussion Thread 2

Copilot Answer Generation configuration

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Automated agent scoring in Speech and Text Analytics Programs

In this video , @Christopher Visick talks about how administrators can now configure automated agent scoring within speech and text analytics programs to evaluate customer interactions at scale using Genesys Virtual Supervisor’s AI-powered capabilities. This feature helps to ensure consistent,...

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Custom prompts in advanced summary configurations

In this video @Guru Prasadh Jeevan Rao talks about the new custom prompts in advanced summary configurations Administrators can now create custom prompts in advanced summary configurations within Agent Copilot. This feature allows administrators to define up to 3000...

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Voice processing prompt for Agentic Virtual Agents

In this video, @John Sunder discusses a new feature "Voice processing prompt for Agentic Virtual Agents" Administrators can now configure a voice processing prompt in Agentic Virtual Agents to play audio while the bot generates a response. Bot authors can select a default system prompt or...