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In this video, Brian discusses a new feature "Architect Flow Insights toggle for bot and digital bot flows" Flow authors can currently use the new Flow Insights toggle in Architect to view the frequency of executed actions as an overlay in bot flows and digital bot flows. This feature enables...
20240131_FeatureReview_CX_Architect_Insights_Bot_Flows_BF.mp4
In this video Guru discusses "Export utterance history data from Architect bot flows and digital bot flows" Flow authors can now export utterance history data in .csv format from Architect bot flows and digital bot flows. This feature enables flow authors to analyze the exported data and then...
20240207_FeatureReview_CX_Artificial Intelligence_Export utterance history data from Architect bot flows and digital bot flow_GP.mp4
In this video, Guru discusses a new feature, "Introducing metrics and reporting for Genesys Agent Assist" The Agent Assist Performance dashboard now provides an overview of the effectiveness of knowledge for agents using Genesys Agent Assist metrics, and reporting provides insight about...
20231220_FeatureReview_CX_Artificial Intelligence_Introducing metrics and reporting for Genesys Agent Assist_GP.mp4
In this video, Guru discusses the new feature "Perform a benefit assessment before predictive routing free trial activation" Administrators can now assess the potential benefits of using predictive routing on their queues before they activate the free trial. This feature allows the...
20231206_FeatureReview_CX_AI_Perform a benefit assessment before predictive routing free trial activation_GP.mp4
In this video, @Guru Prasadh Jeevan Rao discusses new feature "Cards and carousels for digital bot conversations" Flow authors can now use cards in digital bot flows to provide products and service descriptions during a conversation by introducing images, titles, body text, and optional...
20230920_FeatureReview_Artificial Intelligence_DX_Cards and carousels for digital bot conversations_GP.mp4
In this video, Guru discuss a new feature "Intent health in Architect bot flows and digital bot flows" Flow authors can instantly assess intent and training utterance health in Architect bot flows and digital bot flows. This feature guides flow authors as they build out intents and provides...
20230830_FeatureReview_CX_Artificial Intelligence_Intent health in Architect bot flows and digital bot flows_GP.mp4
In this video @Brian Feeney reviews "Display number of interactions routed via non-predictive routing method due to timeout" in the detail report. Administrators and supervisors can now view the predictive routing queue detail report when queues are set for predictive routing to review...
FeatureReview_DX_Artificial Intelligence_DispTimeoutsPredictiveRoutingReports_BF_20230503.mp4