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Agent Interactions (5)

Basic features and functionality (2)

ACW (1)

Additional Permissions (1)

ANI (1)

Contact center administration (1)

Contact center agents (1)

EMail Interaction (1)

Email Queue (1)

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5 results found for "tags:"Agent Interactions""

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Discussion Thread 3
Interactions View - Show ANI Number instead of Agent's name

Janine Pumarada

Added 11-15-2023

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Archive PureCloud Agent Interactions ANI Genesys Cloud Topics Reporting/Analytics

Library Entry
Specifying a default panel for agent interactions

In this video , @Brian Feeney talks about Specifying a default panel for agent interactions. Administrators can now specify a default contextual panel per channel for agent interactions. An administrator-selected default panel presents the most relevant information first and enables agents...

FeatureReview_CX_Open Platform_Default panel for agent interactions_BF_20230111.mp4

Archive PureCloud Agent Interactions User Created FeatureReview TAMStudios Genesys Cloud Topics Omni-Channel ...

Gaurav Srivastava

Added 03-09-2023

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View Community

Archive PureCloud Agent Interactions User Created FeatureReview TAMStudios Genesys Cloud Topics Omni-Channel ...

Discussion Thread 6
ACW for emails

Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud Basic features and ... Genesys Cloud Topics Routing (ACD/IVR)

Catherine DUPIRE

Added 03-02-2023

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Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud Basic features and ... Genesys Cloud Topics Routing (ACD/IVR)

Discussion Thread 2
Transfer a customer to listen to a audio message then return call back to same agent

Archive PureCloud Agent Interactions Outbound Campaign Transfer Customer Genesys Cloud Basic features and ... Contact center agents

Darryn Chang

Added 11-15-2017

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Archive PureCloud Agent Interactions Outbound Campaign Transfer Customer Genesys Cloud Basic features and ... Contact center agents

Discussion Thread 3
Queue name displaying on agent interactions

Archive PureCloud Additional Permissions Agent Interactions Genesys Cloud Contact center ... Ideas and feedback

Dustin Strom

Added 04-14-2017

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Archive PureCloud Additional Permissions Agent Interactions Genesys Cloud Contact center ... Ideas and feedback

Showing 1-5 of 5 results

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 3 Interactions View - Show ANI Number instead of Agent's name

Library Entry Specifying a default panel for agent interactions

Discussion Thread 6 ACW for emails

Discussion Thread 2 Transfer a customer to listen to a audio message then return call back to same agent

Discussion Thread 3 Queue name displaying on agent interactions

About Genesys

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Discussion Thread 3
Interactions View - Show ANI Number instead of Agent's name

Library Entry
Specifying a default panel for agent interactions

Discussion Thread 6
ACW for emails

Discussion Thread 2
Transfer a customer to listen to a audio message then return call back to same agent

Discussion Thread 3
Queue name displaying on agent interactions