Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 6 Genesys Cloud WFM Alerts

Discussion Thread 3 Can someone confirm that out of service Edges do receive the automatic software update

Discussion Thread 8 Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

Discussion Thread 6 Re: Alerts

Discussion Thread 5 Scheduled Callbacks

Discussion Thread 2 What are 'Alerts' in PureCloud? Are there any sample scenarios on how to use them? Is it an admin only function?

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Discussion Thread 6
Genesys Cloud WFM Alerts

Discussion Thread 3
Can someone confirm that out of service Edges do receive the automatic software update

Discussion Thread 8
Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

Discussion Thread 6
Re: Alerts

Discussion Thread 5
Scheduled Callbacks

Discussion Thread 2
What are 'Alerts' in PureCloud? Are there any sample scenarios on how to use them? Is it an admin only function?