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8 results found for "tags:"Alerts""

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Discussion Thread 11
Real-time alerting for calls waiting in queue

Genesys Cloud - Reporting and Analytics Alerts Genesys Cloud Topics Reporting/Analytics

Added 27 days ago

Genesys Cloud - Reporting and Analytics Alerts Genesys Cloud Topics Reporting/Analytics

Community
Genesys Cloud - Reporting and Analytics

Genesys Cloud - Reporting and Analytics

Genesys Cloud - Reporting and Analytics Alerts Analytics API Calculations Dashboards Metrics Performance Exports Performance Views Unsure/Other

Added 03-06-2025

View All Communities

Genesys Cloud - Reporting and Analytics Alerts Analytics API Calculations Dashboards Metrics Performance Exports Performance Views Unsure/Other

Discussion Thread 6
Genesys Cloud WFM Alerts

Archive PureCloud Alerts Schedules Workforce Engagement Management Scheduling Genesys Cloud Workforce management

Added 06-23-2023

Archive PureCloud Alerts Schedules Workforce Engagement Management Scheduling Genesys Cloud Workforce management

Discussion Thread 3
Can someone confirm that out of service Edges do receive the automatic software update

Archive PureCloud Alerts Automatic Software Service State Genesys Cloud Other

Added 01-17-2018

Archive PureCloud Alerts Automatic Software Service State Genesys Cloud Other

Discussion Thread 8
Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

Archive PureCloud Alerts Quality Evaluations Genesys Cloud Basic features and ... Contact center agents

Added 01-02-2018

Archive PureCloud Alerts Quality Evaluations Genesys Cloud Basic features and ... Contact center agents

Discussion Thread 6
Re: Alerts

Archive PureCloud Alerts Genesys Cloud Contact center ...

Added 04-18-2017

Archive PureCloud Alerts Genesys Cloud Contact center ...

Discussion Thread 5
Scheduled Callbacks

Archive PureCloud Agent Name Alerts Callback Queue Callback Script Campaign Management Internal Callback Script Schedule Callback Update Contact List Genesys Cloud Contact center ...

Added 03-04-2017

Archive PureCloud Agent Name Alerts Callback Queue Callback Script Campaign Management Internal Callback Script Schedule Callback Update Contact List Genesys Cloud Contact center ...

Discussion Thread 2
What are 'Alerts' in PureCloud? Are there any sample scenarios on how to use them? Is it an admin only function?

Archive PureCloud Alerts Sample Scenarios Genesys Cloud Contact center ...

anuphinh wanderski

Added 10-27-2016

Archive PureCloud Alerts Sample Scenarios Genesys Cloud Contact center ...

Showing 1-8 of 8 results

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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