Discussion Thread 8

Upcoming Transcription Connector Beta

Event

Transcription Connector

Description: Integrate to any voice service by streaming caller and agent conversation audio to your preferred vendor. Transcribe your voice interactions and utilize Genesys Cloud for further transcript processing. Use cases: Bi-directional Audiohook protocol: streaming audio, returning...

 12-19-2024 09:00 - 01-31-2025 17:00 ET

Discussion Thread 25

Upcoming Beta - Genesys Cloud Social

Discussion Thread 16

Multicontextual Panel Opt in/out Admin Permission Available !!!

Discussion Thread 53

Beta: Policy Based Station-Side Call Recording

Library Entry

Beta HQ

#BetaAnnouncement #BetaUpdate

Discussion Thread 6

BETA - Hold Your Place In Queue Customer First Call Flow

Discussion Thread 27

BETA: Share Dashboards with work teams and individuals

Discussion Thread 10

New Canned Responses Agent-Facing Panel - Upcoming Beta!

Discussion Thread 130

BETA - Voice Survey