A place to ask questions, connect with others, and stay in the know
The Genesys Knowledge team is pleased to open applications for Beta candidates. Beta testing is an important part of our development process and we sincerely appreciate your interest in participating! Genesys Knowledge is a central repository that provides information to agents through Agent...
03-21-2023 12:00 - 03-28-2023 17:00 ET
The Benefits of this Improved Digital Interaction Transfer feature: • Agents will have more visibility to when transfers are accepted. • Agents will have the ability to cancel and change the transfer target. • Supported digital channels: Email, SMS, Web Messaging, 3rd Party...
03-23-2023 12:00 - 04-07-2023 17:00 ET
Starting March 22nd, 2023, we will provide a beta Integration UI so participants can build out the integration based on the flows and data actions that they have already setup in Phase 1 Beta. Participants will be able to view the balances in the Genesys Cloud time-off views. We will also...
03-15-2023 12:00 - 03-22-2023 17:00 ET