Library Entry

Genesys Knowledge Variations Beta Webinar

This webinar was recorded on April 20th, 2023. For those that have submitted a request to join the Knowledge Variations beta, this webinar explains the feature and the beta process. Questions? Reach out to @Harshali Desai or @Jane Hendricks #BetaUpdate #NowRecruiting

Knowledge Variations Beta Webinar_April2023.mp4

Discussion Thread 2

Voicemail Transcription in Email Beta - Transcription of numbers in words instead of digits

Discussion Thread 1

HRIS Integration for WFM Time-Off Balances

Discussion Thread 12

After Call Work Enhancements - Coming to GA soon

Discussion Thread 5

Unused Roles & Permissions Beta

Discussion Thread 1

When Beta will be available

Discussion Thread 3

Dialog Engine Bot Secure Flow BETA

Discussion Thread 1

Hybrid Media Orgs Demo

Discussion Thread 5

Having an Issue with a Registration Link? Let us know!

Discussion Thread 14

Updates and materials to the Salesforce BYOT Beta