Library Entry

Coming Soon: Navigate to the interaction details view from the customer journey tab

#Roadmap/NewFeatures #CustomerJourney #CustomerInteractions #PerformanceViews #ExternalContact #ConversationalAI(Bots,AgentAssist,etc.) #DigitalChannels

PURE-5726 Full Interactions History on Customer Journey tab.pptx

Discussion Thread 9

Coming Soon: Navigate to the interaction details view from the customer journey tab

Library Entry

Customer Journeys tab in the Interactions View

In this video @Brian Feeney talks to us about Customer Journeys tab in the Interactions View. Administrators and contact center supervisors can now enable a the Customer Journeys tab in the Performance > Interactions View to see the last 60 days of the external contact’s journey history....

FeatureReview_CX_External Contacts & Journeys_CustomerJourneysTabInInteractionsView_BF_20230426.mp4

Library Entry

Customer journey tab replacement

In this video @Brian Feeney talks about the c ustomer journey tab replacement On April 26, 2023, Genesys removed the original Customer Journey tab for Predictive Engagement organizations, and replaced with an enhanced tab. The new, enhanced Customer Journey tab view replaces...

20230426_FeatureReview_CX_External Contacts & Journeys_CustomerJourneysTabInInteractionsView_BF.mp4

Discussion Thread 1

Live Now - Permission Change - Predictive Engagement

Discussion Thread 1

Upcoming Customer Journey Tab Changes in AgentUI and LiveNow - Predictive Engagement

Discussion Thread 1

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