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In this video @Brian Feeney talks to us about Customer Journeys tab in the Interactions View. Administrators and contact center supervisors can now enable a the Customer Journeys tab in the Performance > Interactions View to see the last 60 days of the external contact’s journey history....
FeatureReview_CX_External Contacts & Journeys_CustomerJourneysTabInInteractionsView_BF_20230426.mp4
In this video @Brian Feeney talks about the c ustomer journey tab replacement On April 26, 2023, Genesys removed the original Customer Journey tab for Predictive Engagement organizations, and replaced with an enhanced tab. The new, enhanced Customer Journey tab view replaces...
20230426_FeatureReview_CX_External Contacts & Journeys_CustomerJourneysTabInInteractionsView_BF.mp4
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.