In this video @Fegy Simon talks about how Administrators can now search content from HTML emails Genesys Cloud now allows users to search for words and phrases across both the subject and body of an email in HTML format, making it easier to locate relevant interactions. Previously,...
In this video, @Yu Tan discusses a new feature "Enhanced email administration user interface" The Genesys Cloud email administration interface now features an improved design that enhances usability. The updated interface streamlines the layout, improves the visual style, and provides a...
In this video @Guru Prasadh Jeevan Rao and I talk about architect inbound email flow AI intent and entity detection. Administrators can now use for AI intent and entity detection in Architect inbound email flows. This feature helps organizations automatically understand and respond to the...
In this video, @Mark Bernardo discusses a new feature "Enhanced email input fields" Genesys Cloud visually enhanced the input fields for email interactions. The updated design adds borders and background colors to the subject, to, cc, and bcc fields. Agents can clearly see which fields that...
In this video , @Yu Tan ( Yu Heng ) discusses the new feature that lets supervisors preview active emails in queue and parked emails. Supervisors can now preview the content of active emails before assigning them to themselves or other agents. This new feature provides clear visibility into...
In this video @Yu Tan talks about the IMAP integration for inbound email. Administrators can now add an IMAP integration for inbound email. The integration enables Genesys Cloud to pull email from the server that is associated with the integration and route it into the contact center,...
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In this video, @Gaurav Srivastava discusses a new feature "Park email interactions" Agents can now park or pause ongoing email interactions when they need more time to gather information, consult with others, or delay their response for any reason. This feature enables agents to temporarily...
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