Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 3 Fax to email would be an awesome feature. Would else provide a workaround for those of us that need group faxing. Anyone else interested?

Discussion Thread 3 How to completely override the "From name" in email sent from PureCloud.

Discussion Thread 3 ACD email routing setup help ambiguity

Discussion Thread 2 How can I open an attachment contained in an email interaction?

Discussion Thread 2 Email Queue is incorrect shows 750+ emails when in fact there are only about 200(ish), anyone else experience this at all.??

Discussion Thread 4 In some cases our emails cannot be answered right away. Is there a way to put an email "on hold" or schedule follow-up for an email?

Discussion Thread 2 Voicemail notification by email

Discussion Thread 3 There are some instances where we cannot respond to an email until the next day as research is required. Is there a way to suspend work on an email or schedule future follow-up?

Discussion Thread 3 Email Report

Discussion Thread 3 Email routing

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Discussion Thread 3
Fax to email would be an awesome feature. Would else provide a workaround for those of us that need group faxing. Anyone else interested?

Discussion Thread 3
How to completely override the "From name" in email sent from PureCloud.

Discussion Thread 3
ACD email routing setup help ambiguity

Discussion Thread 2
How can I open an attachment contained in an email interaction?

Discussion Thread 2
Email Queue is incorrect shows 750+ emails when in fact there are only about 200(ish), anyone else experience this at all.??

Discussion Thread 4
In some cases our emails cannot be answered right away. Is there a way to put an email "on hold" or schedule follow-up for an email?

Discussion Thread 2
Voicemail notification by email

Discussion Thread 3
There are some instances where we cannot respond to an email until the next day as research is required. Is there a way to suspend work on an email or schedule future follow-up?

Discussion Thread 3
Email Report

Discussion Thread 3
Email routing