Library Entry

Email enhancements

In this video @Gaurav Srivastava reviews four email enhancements all released on the same week. Agents can now view improvements to the email editor, including attachments at the top of the editor, more details in incoming email headers such as To and CC, and better subject line visibility....

FeatureReview_CX_EmailEnhancements_GS_20230517.mp4

Discussion Thread 2

Email : Show history by default

Discussion Thread 2

Reply to all recipients

Discussion Thread 2

Is it possibile to transfer an email as an attached file ?

Library Entry

Introduction of OAuth 2.0 for custom SMTP integration

In this video, Guru discusses the new feature - Introduction of OAuth 2.0 for custom SMTP integration Organizations that use a custom SMTP integration to send email can now use OAuth 2.0 to authenticate. Administrators can choose between basic authentication and OAuth 2.0 when they activate...

20230426_FeatureReview_DX_Digital_Introduction of OAuth 2.0 for custom SMTP integration_GP.mp4

Discussion Thread 3

Fax to email would be an awesome feature. Would else provide a workaround for those of us that need group faxing. Anyone else interested?

Discussion Thread 3

How to completely override the "From name" in email sent from PureCloud.

Discussion Thread 3

ACD email routing setup help ambiguity

Discussion Thread 2

How can I open an attachment contained in an email interaction?

Discussion Thread 2

Email Queue is incorrect shows 750+ emails when in fact there are only about 200(ish), anyone else experience this at all.??