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In this video @Rebecca Harper talks about the new functionality to enable and disable email threading Administrators can now enable or disable email threading and define the length of time to thread email conversations after the most recent interaction, up to 30 days....
20240318_FeatureReview_DX_Digital_Enable and disable email threading_RH.mp4
In this video, Becky discusses a new feature, "Support for multiple external email participants" A Genesys Cloud email interaction that contains more than one external participant now generates a unique participant ID for each participant on the conversation. When a new external participant...
20240131_FeatureReview_DX_Email_Support for multiple external email participants_RH.mp4
In this video @Gaurav Srivastava reviews four email enhancements all released on the same week. Agents can now view improvements to the email editor, including attachments at the top of the editor, more details in incoming email headers such as To and CC, and better subject line visibility....
FeatureReview_CX_EmailEnhancements_GS_20230517.mp4
In this video, Guru discusses the new feature - Introduction of OAuth 2.0 for custom SMTP integration Organizations that use a custom SMTP integration to send email can now use OAuth 2.0 to authenticate. Administrators can choose between basic authentication and OAuth 2.0 when they activate...
20230426_FeatureReview_DX_Digital_Introduction of OAuth 2.0 for custom SMTP integration_GP.mp4
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