#Roadmap/NewFeatures #CustomerJourney #CustomerInteractions #PerformanceViews #ExternalContact #ConversationalAI(Bots,AgentAssist,etc.) #DigitalChannels

PURE-5726 Full Interactions History on Customer Journey tab.pptx

Genesys Cloud Topics Conversational AI ... Digital Channels Roadmap/New Features Archive PureCloud Customer Interactions Customer Journey External Contact Performance Views

Joyanne Njuguna

Added 07-08-2024

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Genesys Cloud Topics Conversational AI ... Digital Channels Roadmap/New Features Archive PureCloud Customer Interactions Customer Journey External Contact Performance Views

Discussion Thread 9
Coming Soon: Navigate to the interaction details view from the customer journey tab

Archive PureCloud Customer Interactions Customer Journey External Contact Performance Views Genesys Cloud Topics Digital Channels Roadmap/New Features

Joyanne Njuguna

Added 07-08-2024

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Archive PureCloud Customer Interactions Customer Journey External Contact Performance Views Genesys Cloud Topics Digital Channels Roadmap/New Features

Discussion Thread 5
External Contact Lookup

Archive PureCloud API Contact Lookup Extenral Contact Info External Contact PureCloud Data Action Twitter Genesys Cloud Basic features and ...

Matteo Paratici

Added 01-29-2018

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Archive PureCloud API Contact Lookup Extenral Contact Info External Contact PureCloud Data Action Twitter Genesys Cloud Basic features and ...

Discussion Thread 8
I need Export All External Contact (necesitamos exportar todos los contactos externos)

Genesys Cloud Basic features and ... Archive PureCloud Contactos Externos Export All External ... External Contact External Contacts

Cristian Aguila

Added 07-03-2017

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Genesys Cloud Basic features and ... Archive PureCloud Contactos Externos Export All External ... External Contact External Contacts

Discussion Thread 3
Caller Name incorrect.

Genesys Cloud Basic features and ... Archive PureCloud DID External Contact Ivr

Scott Bub

Added 03-30-2017

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Genesys Cloud Basic features and ... Archive PureCloud DID External Contact Ivr

Discussion Thread 5
Transfer calls to external contact

Genesys Cloud Basic features and ... Archive PureCloud External Contact Transfer Call

Stefano Pucci

Added 02-24-2017

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Genesys Cloud Basic features and ... Archive PureCloud External Contact Transfer Call

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Library Entry Coming Soon: Identifier claim reporting and visualization

Discussion Thread 7 Coming Soon: Identifier claim reporting and visualization

Library Entry Coming Soon: Navigate to the interaction details view from the customer journey tab

Discussion Thread 9 Coming Soon: Navigate to the interaction details view from the customer journey tab

Discussion Thread 5 External Contact Lookup

Discussion Thread 8 I need Export All External Contact (necesitamos exportar todos los contactos externos)

Discussion Thread 3 Caller Name incorrect.

Discussion Thread 5 Transfer calls to external contact

About Genesys

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Library Entry
Coming Soon: Identifier claim reporting and visualization

Discussion Thread 7
Coming Soon: Identifier claim reporting and visualization

Library Entry
Coming Soon: Navigate to the interaction details view from the customer journey tab

Discussion Thread 9
Coming Soon: Navigate to the interaction details view from the customer journey tab

Discussion Thread 5
External Contact Lookup

Discussion Thread 8
I need Export All External Contact (necesitamos exportar todos los contactos externos)

Discussion Thread 3
Caller Name incorrect.

Discussion Thread 5
Transfer calls to external contact