Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 3 Genesys Cloud Survey

Discussion Thread 3 Agents providing feedback to supervisors on interactions

Discussion Thread 2 We would like external contacts and organizations view to be controlled by a Access list per organization. So we could have contact lists per department.

Discussion Thread 2 Is this possible to use expression (variable and functions) to set the value of a contact field with the pre-call rules?

Discussion Thread 9 It is possible to create a post call survey in architect?

Discussion Thread 1 In your profile during Edit mode you have the option to "Edit" the "Relationships" profile field. In the past we were able to add custom groups such as "Dotted Line", "Mentor" and "Team Lead". How do you add these additional groupings today?

Discussion Thread 4 Help Us Help You!

Discussion Thread 2 Architect - Each letter spoken individually without using TTS

Discussion Thread 3 How to completely override the "From name" in email sent from PureCloud.

Discussion Thread 4 reports - Agent Activity Summary Export - I noticed the new columns for login and logout. love them but they are not working very well for our 2nd and 3rd shift team members who sometimes cross the midnight / 12a hour.

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Discussion Thread 3
Genesys Cloud Survey

Discussion Thread 3
Agents providing feedback to supervisors on interactions

Discussion Thread 2
We would like external contacts and organizations view to be controlled by a Access list per organization. So we could have contact lists per department.

Discussion Thread 2
Is this possible to use expression (variable and functions) to set the value of a contact field with the pre-call rules?

Discussion Thread 9
It is possible to create a post call survey in architect?

Discussion Thread 1
In your profile during Edit mode you have the option to "Edit" the "Relationships" profile field. In the past we were able to add custom groups such as "Dotted Line", "Mentor" and "Team Lead". How do you add these additional groupings today?

Discussion Thread 4
Help Us Help You!

Discussion Thread 2
Architect - Each letter spoken individually without using TTS

Discussion Thread 3
How to completely override the "From name" in email sent from PureCloud.

Discussion Thread 4
reports - Agent Activity Summary Export - I noticed the new columns for login and logout. love them but they are not working very well for our 2nd and 3rd shift team members who sometimes cross the midnight / 12a hour.