Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Community!

Search

More Filters

Forum Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

User Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 2 Find Discussions and Ideas I started/submitted

Discussion Thread 3 Genesys Cloud Survey

Discussion Thread 3 Agents providing feedback to supervisors on interactions

Discussion Thread 2 We would like external contacts and organizations view to be controlled by a Access list per organization. So we could have contact lists per department.

Discussion Thread 2 Is this possible to use expression (variable and functions) to set the value of a contact field with the pre-call rules?

Discussion Thread 9 It is possible to create a post call survey in architect?

Discussion Thread 1 In your profile during Edit mode you have the option to "Edit" the "Relationships" profile field. In the past we were able to add custom groups such as "Dotted Line", "Mentor" and "Team Lead". How do you add these additional groupings today?

Discussion Thread 4 Help Us Help You!

Discussion Thread 2 Architect - Each letter spoken individually without using TTS

Discussion Thread 3 How to completely override the "From name" in email sent from PureCloud.

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 2
Find Discussions and Ideas I started/submitted

Discussion Thread 3
Genesys Cloud Survey

Discussion Thread 3
Agents providing feedback to supervisors on interactions

Discussion Thread 2
We would like external contacts and organizations view to be controlled by a Access list per organization. So we could have contact lists per department.

Discussion Thread 2
Is this possible to use expression (variable and functions) to set the value of a contact field with the pre-call rules?

Discussion Thread 9
It is possible to create a post call survey in architect?

Discussion Thread 1
In your profile during Edit mode you have the option to "Edit" the "Relationships" profile field. In the past we were able to add custom groups such as "Dotted Line", "Mentor" and "Team Lead". How do you add these additional groupings today?

Discussion Thread 4
Help Us Help You!

Discussion Thread 2
Architect - Each letter spoken individually without using TTS

Discussion Thread 3
How to completely override the "From name" in email sent from PureCloud.