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Refined to 167 of 167 results for
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Agents providing feedback to supervisors on interactions
PureCloud
Contact center agents
Contact center managers
Ideas and feedback
Interactions
PureCloud Topics
Quality Management
Roadmap/New Features
Leor Grebler
Added 05-11-2020
View Community
PureCloud
Contact center agents
Contact center managers
Ideas and feedback
Interactions
PureCloud Topics
Quality Management
Roadmap/New Features
Discussion Thread
2
We would like external contacts and organizations view to be controlled by a Access list per organization. So we could have contact lists per department.
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Contact Lists
External Contacts
Like
PureCloud
Ideas and feedback
David Key
Added 02-07-2018
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Archive PureCloud
Contact Lists
External Contacts
Like
PureCloud
Ideas and feedback
Discussion Thread
2
Is this possible to use expression (variable and functions) to set the value of a contact field with the pre-call rules?
PureCloud
Basic features and ...
Ideas and feedback
Archive PureCloud
Contact Field
Timestamps List
Variable
Marc Gervais
Added 02-02-2018
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PureCloud
Basic features and ...
Ideas and feedback
Archive PureCloud
Contact Field
Timestamps List
Variable
Discussion Thread
9
It is possible to create a post call survey in architect?
PureCloud
Architect
Basic features and ...
Ideas and feedback
Archive PureCloud
Net Promoter Score
Survey
Peter Dimatulac
Added 01-31-2018
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PureCloud
Architect
Basic features and ...
Ideas and feedback
Archive PureCloud
Net Promoter Score
Survey
Discussion Thread
1
In your profile during Edit mode you have the option to "Edit" the "Relationships" profile field. In the past we were able to add custom groups such as "Dotted Line", "Mentor" and "Team Lead". How do you add these additional groupings today?
PureCloud
Basic features and ...
Ideas and feedback
Archive PureCloud
Edit Mode
Profile Field
Relationships
Zack Austin
Added 01-24-2018
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PureCloud
Basic features and ...
Ideas and feedback
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Edit Mode
Profile Field
Relationships
Discussion Thread
4
Help Us Help You!
Archive PureCloud
Contact center management
User Experience
PureCloud
Ideas and feedback
Paul Rouillard
Added 01-18-2018
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Contact center management
User Experience
PureCloud
Ideas and feedback
Discussion Thread
2
Architect - Each letter spoken individually without using TTS
PureCloud
Architect
Contact center ...
Ideas and feedback
Archive PureCloud
Switch Case Action
Toaudio
Ana Laia
Added 01-18-2018
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PureCloud
Architect
Contact center ...
Ideas and feedback
Archive PureCloud
Switch Case Action
Toaudio
Discussion Thread
2
How to completely override the "From name" in email sent from PureCloud.
PureCloud
Basic features and ...
Ideas and feedback
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Email
Marc Gervais
Added 01-10-2018
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PureCloud
Basic features and ...
Ideas and feedback
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Email
Discussion Thread
4
reports - Agent Activity Summary Export - I noticed the new columns for login and logout. love them but they are not working very well for our 2nd and 3rd shift team members who sometimes cross the midnight / 12a hour.
PureCloud
Ideas and feedback
Archive PureCloud
New Columns
Shift Team Members
James Dean
Added 12-27-2017
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PureCloud
Ideas and feedback
Archive PureCloud
New Columns
Shift Team Members
Discussion Thread
2
Voicemail Inbox multiple page navigation issue
PureCloud
Basic features and ...
Ideas and feedback
Archive PureCloud
Issue
Gavin Waggoner
Added 12-22-2017
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PureCloud
Basic features and ...
Ideas and feedback
Archive PureCloud
Issue
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