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In this video @Brian Feeney talks about Agent Copilot support for Dutch, French, German, Japanese, and Spanish languages. Agent Copilot advanced summarization and wrap-up code prediction support is now available for Dutch Netherlands (nl-NL), French Canada (fr-CA), French France (fr-FR),...
In this video @Santosh Bhandari talks about CX Cloud from Genesys and Salesforce language support. The CX Cloud from Genesys and Salesforce now supports localization to the Salesforce system language. This feature helps agents view Genesys components in their local language, improving...