Discussion Thread 2

Performance Metrics in Schedule View and Intraday Monitoring

Library Entry

WEM What's Next Webinar | September 2024

Did you miss the September 2024 What's Next webinar?? Hello, WEMers and community members! Did you miss our September 2024 What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: ...

Event

Genesys Cloud WEM What’s Next: October session

Genesys WEM What's Next Webinar series! Led by the WEM Product Management October 2024 Hello WEMers and community members! The Genesys Cloud WEM What's Next Monthly Webinars are back. What do you need to know? Date: October 17,...

 10-17-2024 | 10:00 - 11:00 COT

Discussion Thread 3

Moving Management Units to New Business Units without losing historical adherence

Discussion Thread 2

Alerts via Email/SMS

Discussion Thread 3

Productivity and Utilization - what does Genesys call them?

Discussion Thread 3

Ad hoc Off Queue Activities

Discussion Thread 4

Outbound Calls & callbacks negative impact on adherence

Library Entry

WEM What's Next Webinar | August 2024

Did you miss the August 2024 What's Next webinar?? Hello, WEMers and community members! Did you miss our August 2024 What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: #K4WVE%m...

Discussion Thread 6

Agents in idle - no station selected