Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 1 BETA : Agent Greetings - Voice

Discussion Thread 6 New Betas?

Discussion Thread 2 New survey available

Discussion Thread 1 Join the NEW Reporting and Analytics Community!

Discussion Thread 17 Upcoming Transcription Connector Beta

Discussion Thread 28 BETA: Share Dashboards with work teams and individuals

Discussion Thread 45 Dashboards UI Beta

Discussion Thread 84 Beta - Advanced Architect Execution Data & Replay Mode

Discussion Thread 37 Beta - Data Tables User Interface Update

Discussion Thread 13 Upcoming Beta: Alerts with contextual information

About Genesys

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Discussion Thread 1
BETA : Agent Greetings - Voice

Discussion Thread 6
New Betas?

Discussion Thread 2
New survey available

Discussion Thread 1
Join the NEW Reporting and Analytics Community!

Discussion Thread 17
Upcoming Transcription Connector Beta

Discussion Thread 28
BETA: Share Dashboards with work teams and individuals

Discussion Thread 45
Dashboards UI Beta

Discussion Thread 84
Beta - Advanced Architect Execution Data & Replay Mode

Discussion Thread 37
Beta - Data Tables User Interface Update

Discussion Thread 13
Upcoming Beta: Alerts with contextual information