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In this video @Ludovic Callebaut talks about recurring outbound campaign schedules. Administrators can now set up recurring outbound campaign schedules, either on a daily or weekly basis. This new feature provides flexibility by allowing administrators and supervisors to manage repeated...
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In this video @Guru Prasadh Jeevan Rao talks about the auto-answer functionality for agents in preview campaigns. Administrators can now enable auto-answer functionality for agents in a Preview campaign to improve efficiency. Read more: Create a preview campaign #TAMStudios ...
20240520_FeatureReview_CX_Outbound_Auto-answer functionality for agents in preview campaigns_GP.mp4
In this video @Ludovic Callebaut talks about the feature to add media to an Outbound SMS campaign. Administrators can now use MMS in SMS campaigns. This feature enables outbound administrators to include media with text in the Campaign SMS Template in Canned Responses and then run an SMS...
20231025_CX_Outbound_Support MMS in Outbound SMS Campaigns_LC.mp4
In this video, Ludo discusses the new feature "Set SMS Phone Number pre-contact digital rule action" Outbound administrators can now use a new Set SMS Phone Number pre-contact digital rule action to change the sender’s SMS phone number for a contact when the campaign determines that the rule...
20230517_FeatureReview_CX_Outbound SMS sender number rule_LC.mp4