Library Entry

Auto-answer functionality for agents in preview campaigns

In this video @Guru Prasadh Jeevan Rao talks about the auto-answer functionality for agents in preview campaigns. Administrators can now enable auto-answer functionality for agents in a Preview campaign to improve efficiency. Read more: Create a preview campaign #TAMStudios ...

20240520_FeatureReview_CX_Outbound_Auto-answer functionality for agents in preview campaigns_GP.mp4

Library Entry

Add media to an Outbound SMS campaign

In this video @Ludovic Callebaut talks about the feature to add media to an Outbound SMS campaign. Administrators can now use MMS in SMS campaigns. This feature enables outbound administrators to include media with text in the Campaign SMS Template in Canned Responses and then run an SMS...

20231025_CX_Outbound_Support MMS in Outbound SMS Campaigns_LC.mp4

Discussion Thread 8

Outgoing call campaign error

Discussion Thread 2

Timezone

Discussion Thread 4

Priority outbound calls / scheduled callbacks

Library Entry

Set SMS Phone Number pre-contact digital rule action

In this video, Ludo discusses the new feature "Set SMS Phone Number pre-contact digital rule action" Outbound administrators can now use a new Set SMS Phone Number pre-contact digital rule action to change the sender’s SMS phone number for a contact when the campaign determines that the rule...

20230517_FeatureReview_CX_Outbound SMS sender number rule_LC.mp4

Discussion Thread 3

Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

Discussion Thread 2

Is there a way to create an outbound call flow that doesn't need a contact list?

Discussion Thread 2

Transfer a customer to listen to a audio message then return call back to same agent

Discussion Thread 2

How do I handle inbound call backs that resulted from an Outbound Campaign?