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Genesys Cloud CX (23)

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23 results found for "tags:"Outbound Campaign""

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Discussion Thread 3
Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

Genesys Cloud CX Basic features and ... Archive PureCloud Inbound Calls Outbound Campaign

Added 02-06-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Inbound Calls Outbound Campaign

Discussion Thread 2
Is there a way to create an outbound call flow that doesn't need a contact list?

Genesys Cloud CX Basic features and ... Archive PureCloud Call Analysis Contact List Machine Call Analysis Outbound Outbound Call Flows Outbound Campaign

Added 02-05-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Call Analysis Contact List Machine Call Analysis Outbound Outbound Call Flows Outbound Campaign

Discussion Thread 2
Transfer a customer to listen to a audio message then return call back to same agent

Archive PureCloud Agent Interactions Outbound Campaign Transfer Customer Genesys Cloud CX Basic features and ... Contact center agents

Added 11-15-2017

Archive PureCloud Agent Interactions Outbound Campaign Transfer Customer Genesys Cloud CX Basic features and ... Contact center agents

Discussion Thread 2
How do I handle inbound call backs that resulted from an Outbound Campaign?

Genesys Cloud CX Architect Basic features and ... Archive PureCloud DNC Outbound Campaign

Added 11-10-2017

Genesys Cloud CX Architect Basic features and ... Archive PureCloud DNC Outbound Campaign

Discussion Thread 7
OUTBOUND CAMPAIGN STRATEGY

Archive PureCloud Call Analysis Call Rule Sets CAMPAIGN STRATEGY Contact Attempt CONTACT LIST FILTERS Outbound Campaign OUTBOUND CAMPAIGN ... Recycle Use Case Genesys Cloud CX Ideas and feedback

Added 08-25-2017

Archive PureCloud Call Analysis Call Rule Sets CAMPAIGN STRATEGY Contact Attempt CONTACT LIST FILTERS Outbound Campaign OUTBOUND CAMPAIGN ... Recycle Use Case Genesys Cloud CX Ideas and feedback

Discussion Thread 2
Delete a line item from a Contact list

Genesys Cloud CX Contact center ... Archive PureCloud Contact List CSV Delete Contact Delete Line Item Outbound Calls Outbound Campaign

Added 08-09-2017

Genesys Cloud CX Contact center ... Archive PureCloud Contact List CSV Delete Contact Delete Line Item Outbound Calls Outbound Campaign

Discussion Thread 2
Change a Wrap up code on a contact list

Genesys Cloud CX Contact center ... Archive PureCloud Contact List Outbound Campaign Wrap Up

Added 08-09-2017

Genesys Cloud CX Contact center ... Archive PureCloud Contact List Outbound Campaign Wrap Up

Discussion Thread 2
Call Rule- Update Contact Column: Setas Current Timestamp

Archive PureCloud CALL RULES Outbound Campaign Purecloud Platform Timestamp

Added 08-01-2017

Archive PureCloud CALL RULES Outbound Campaign Purecloud Platform Timestamp

Discussion Thread 3
Create Callback (API)

Archive PureCloud API Outbound Campaign Schedule Callback Genesys Cloud CX Outbound dialing

Added 08-01-2017

Archive PureCloud API Outbound Campaign Schedule Callback Genesys Cloud CX Outbound dialing

Discussion Thread 3
OUTBOUND, system doesn't recognise fake/wrong numbers

Genesys Cloud CX Contact center ... Archive PureCloud Outbound Campaign Recognise Fake UNCALLABLE Wrap Up Wrong Numbers

Valerio Reggioli

Added 07-05-2017

Genesys Cloud CX Contact center ... Archive PureCloud Outbound Campaign Recognise Fake UNCALLABLE Wrap Up Wrong Numbers

Showing 1-10 of 23 results

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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