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In this video, Guru presents the new feature - New variables and improvements for scripts and under Part 1 will be focusing Password options and four dynamic variable date functions. Genesys Cloud added improvements and variables to script design. These improvements include a regular...
20230308_FeatureReview_CX_Outbound_New variables and improvements for scripts_Part1_GP.mp4
In this video Tamme discusses the new feature - Improved do not contact (DNC) list functionality to support custom values. Administrators can now create an internal, custom DNC list based on any column on the contact list. This list allows customers to block several contact records with one...
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.