Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 1 Dialer Trans log entry

Discussion Thread 2 When using Organization Email Domain, does the Outbound Email enter first the customer Email Server, and from there to receiver's Inbox?

Discussion Thread 2 Inbound Email

Discussion Thread 7 Calling Out from a workgroup

Discussion Thread 2 Extract Dialer Config XML

Discussion Thread 6 OB dialer greeting (smile) prior to live connect to agent

Discussion Thread 4 Outbound calls on behalf of a Queue via Collaborate app or other means?

Discussion Thread 3 Outbound Call - Caller ID

Discussion Thread 4 Can SMS Numbers be Configured a Voice?

Discussion Thread 5 Binding output variable to contact list field

About Genesys

Discussion Thread 1
Dialer Trans log entry

Discussion Thread 2
When using Organization Email Domain, does the Outbound Email enter first the customer Email Server, and from there to receiver's Inbox?

Discussion Thread 2
Inbound Email

Discussion Thread 7
Calling Out from a workgroup

Discussion Thread 2
Extract Dialer Config XML

Discussion Thread 6
OB dialer greeting (smile) prior to live connect to agent

Discussion Thread 4
Outbound calls on behalf of a Queue via Collaborate app or other means?

Discussion Thread 3
Outbound Call - Caller ID

Discussion Thread 4
Can SMS Numbers be Configured a Voice?

Discussion Thread 5
Binding output variable to contact list field