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In this video, Ludo discusses a new feature "Maximum number of calls per agent set at the campaign level" Administrators can now set Max Calls Per Agent for Predictive Dialing and Power Dialing mode campaigns. This outbound campaign setting enables fine-tuning the maximum number of calls that...
20240304_FeatureReview_CX_Allowing Max Calls Per Agent to be set at the Campaign Level_LC.mp4
In this video @Kumar Sanjeevi talks about advanced input file pre-processing. Administrators can now define one or more find and replace expressions to modify the content of the input file before the upload process. These expressions are defined in the advanced section of a file...
20240702_FeatureReview_CX_Advanced_input_file_pre-processing_SK.mp4
#ArchitectureandDesign #Implementation #Omni-ChannelDesktop/UserInterface #Outbound #PlatformAdministration #Roadmap/NewFeatures #Routing(ACD/IVR) #SIP/VolP #SystemAdministration #Telephony #Unsure/Other
Internal Call Block.PNG