Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 Questionnaires - how to organize active and decommissioned

Discussion Thread 1 Preview calls delivered as callbacks are not honoring auto-answer

Discussion Thread 3 Callback customer by queue priority

Discussion Thread 6 Dedicated agents for Campaigns

Discussion Thread 3 How can we use actions in Architect to look at a contact list and know what prompt to play?

Discussion Thread 1 Data look back when turning off a campaign and then turning it back on

Discussion Thread 7 Custom callback in Scripter

Discussion Thread 2 Multiple Campaign single contact list, number not dialing

Discussion Thread 3 RONA - ACD No Answer

Discussion Thread 2 No call recording for manual calls

About Genesys

Discussion Thread 1
Questionnaires - how to organize active and decommissioned

Discussion Thread 1
Preview calls delivered as callbacks are not honoring auto-answer

Discussion Thread 3
Callback customer by queue priority

Discussion Thread 6
Dedicated agents for Campaigns

Discussion Thread 3
How can we use actions in Architect to look at a contact list and know what prompt to play?

Discussion Thread 1
Data look back when turning off a campaign and then turning it back on

Discussion Thread 7
Custom callback in Scripter

Discussion Thread 2
Multiple Campaign single contact list, number not dialing

Discussion Thread 3
RONA - ACD No Answer

Discussion Thread 2
No call recording for manual calls