Discussion Thread 1

Display a mark on outbound call

Discussion Thread 4

Launching a script

Discussion Thread 2

Moving to Cloud - Outbound Campaign conundrum

Library Entry

New variables and improvements for scripts - Part1

In this video, Guru presents the new feature - New variables and improvements for scripts and under Part 1 will be focusing Password options and four dynamic variable date functions. Genesys Cloud added improvements and variables to script design. These improvements include a regular...

20230308_FeatureReview_CX_Outbound_New variables and improvements for scripts_Part1_GP.mp4

Discussion Thread 4

dialing modes available for CX1, CX2, CX 3

Discussion Thread 3

Agentless Dialling - Call rings agent

Discussion Thread 1

Usage rates for outbound dialers on PureEngage Cloud

Discussion Thread 1

Outbound Campaign turning off after one call

Library Entry

Improved do not contact (DNC) list functionality to support custom values

In this video Tamme discusses the new feature - Improved do not contact (DNC) list functionality to support custom values. Administrators can now create an internal, custom DNC list based on any column on the contact list. This list allows customers to block several contact records with one...

FeatureReview_CX_Outbound_CustomDNC_TO_20230308.mp4

Discussion Thread 1

Outbound wrap-up on transferred call