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People and permissions (8)

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8 results found for "tags:"People and permissions""

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Discussion Thread 4
Is there a way to limit what Roles a user can see and assign?

Genesys Cloud CX People and permissions Genesys Cloud CX Topics System Administration

Savino Ricci

Added 10-25-2023

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Genesys Cloud CX People and permissions Genesys Cloud CX Topics System Administration

Discussion Thread 5
Agent Status View for Dashboard

Genesys Cloud CX People and permissions

Britney Springer

Added 08-18-2023

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Genesys Cloud CX People and permissions

Library Entry
Telephony Extensions Now Support Divisions

In this video @Mark Bernardo talks about the feature "telephony extensions now support divisions". Administrators can now control extension categorization based on divisions. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control...

20230711_Feature_Review_Telephony Extensions now support Divisions_MB.mp4

Genesys Cloud CX Topics Community Videos ... Platform Administration System Administration Telephony User Created FeatureReview TAMStudios Genesys Cloud CX People and permissions

Rebecca Harper

Added 07-30-2023

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Genesys Cloud CX Topics Community Videos ... Platform Administration System Administration Telephony User Created FeatureReview TAMStudios Genesys Cloud CX People and permissions

Discussion Thread 2
How to disable button "Security Rights"

PureConnect Administration PureConnect Topics Ask Me Anything (AMA) System Administration Genesys Cloud CX People and permissions

Pavel Broska

Added 06-17-2021

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PureConnect Administration PureConnect Topics Ask Me Anything (AMA) System Administration Genesys Cloud CX People and permissions

Discussion Thread 4
Default Country Code

Genesys Cloud CX Account settings Basic features and ... People and permissions Archive PureCloud Global Setting Phone Numbers

Matt Phillips

Added 03-28-2017

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Genesys Cloud CX Account settings Basic features and ... People and permissions Archive PureCloud Global Setting Phone Numbers

Discussion Thread 3
Is there a way to sync with my Company Directory rather than do a bulk import via csv?

Archive PureCloud Administration Bulk Import Company Directory Genesys Cloud CX People and permissions

anuphinh wanderski

Added 10-14-2016

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Archive PureCloud Administration Bulk Import Company Directory Genesys Cloud CX People and permissions

Discussion Thread 2
Where to find definitions and calculations of KPIs

Archive PureCloud Contact Center Dashboard Contact center management Performance Dashboards Genesys Cloud CX People and permissions

rebecca gibson

Added 10-11-2016

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Archive PureCloud Contact Center Dashboard Contact center management Performance Dashboards Genesys Cloud CX People and permissions

Discussion Thread 3
Can I customize the stats in the queues and agents views?

Archive PureCloud Agents Views Contact center management Genesys Cloud CX People and permissions

rebecca gibson

Added 10-11-2016

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Archive PureCloud Agents Views Contact center management Genesys Cloud CX People and permissions

Showing 1-8 of 8 results

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 4 Is there a way to limit what Roles a user can see and assign?

Discussion Thread 5 Agent Status View for Dashboard

Library Entry Telephony Extensions Now Support Divisions

Discussion Thread 2 How to disable button "Security Rights"

Discussion Thread 4 Default Country Code

Discussion Thread 3 Is there a way to sync with my Company Directory rather than do a bulk import via csv?

Discussion Thread 2 Where to find definitions and calculations of KPIs

Discussion Thread 3 Can I customize the stats in the queues and agents views?

About Genesys

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Discussion Thread 4
Is there a way to limit what Roles a user can see and assign?

Discussion Thread 5
Agent Status View for Dashboard

Library Entry
Telephony Extensions Now Support Divisions

Discussion Thread 2
How to disable button "Security Rights"

Discussion Thread 4
Default Country Code

Discussion Thread 3
Is there a way to sync with my Company Directory rather than do a bulk import via csv?

Discussion Thread 2
Where to find definitions and calculations of KPIs

Discussion Thread 3
Can I customize the stats in the queues and agents views?