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Discussion Thread 4

Is there a way to limit what Roles a user can see and assign?

Discussion Thread 5

Agent Status View for Dashboard

Library Entry

Telephony Extensions Now Support Divisions

In this video @Mark Bernardo talks about the feature "telephony extensions now support divisions". Administrators can now control extension categorization based on divisions. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control...

20230711_Feature_Review_Telephony Extensions now support Divisions_MB.mp4

Discussion Thread 4

Default Country Code

Discussion Thread 3

Is there a way to sync with my Company Directory rather than do a bulk import via csv?

Discussion Thread 2

Where to find definitions and calculations of KPIs

Discussion Thread 3

Can I customize the stats in the queues and agents views?

Discussion Thread 1

If I import a csv with users and there is a user that already has an account, will it ignore it or show an error?

Discussion Thread 1

Is there enough granularity in Permissions to give someone Admin rights to Schedules?