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Discussion Thread 2

Agent Performance

Discussion Thread 4

Restricting the view of Supervisor to the Queues which are assigned to them

Discussion Thread 6

Agent Evaluations view provide confusing information

Discussion Thread 2

Custom Column formulas - Whole numbers

Discussion Thread 4

How is the Service Level % figure created in the Header line on Queue Group Performance view?

Discussion Thread 5

unable to see My queue activity view details

Discussion Thread 8

Release Announcement: Custom Calculations in Performance Views

Library Entry

Column reordering within column picker in Analytics Performance views

In this video @Yu Tan talks about column reordering within column picker in Analytics Performance views. Performance view users can now reorder columns directly within the column picker, in addition to the existing ability to drag and drop columns in the table. This update improves the...

Discussion Thread 4

Short Abandon Metric Intervals Reporting?

Discussion Thread 16

Outbound Dialer - How many calls is it dialling?