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#Roadmap/NewFeatures #CustomerJourney #CustomerInteractions #PerformanceViews #ExternalContact #ConversationalAI(Bots,AgentAssist,etc.) #DigitalChannels
PURE-5726 Full Interactions History on Customer Journey tab.pptx
In this video @Brian Feeney talks to us about Customer Journeys tab in the Interactions View. Administrators and contact center supervisors can now enable a the Customer Journeys tab in the Performance > Interactions View to see the last 60 days of the external contact’s journey history....
FeatureReview_CX_External Contacts & Journeys_CustomerJourneysTabInInteractionsView_BF_20230426.mp4