Discussion Thread 3

Issue with Data Retrieval in Genesys – Back-Office Data

Discussion Thread 4

Queue Agent Detail

Discussion Thread 2

Training

Discussion Thread 7

A full year's worth of metrics within the performance view

Discussion Thread 2

Agent Copilot & Knowledge Performance dashboard

Community

Genesys Cloud - Reporting and Analytics

Genesys Cloud - Reporting and Analytics

Library Entry

About reports, views and dashboards

A link to the Resource Center overview of reports, views and dashboards #PerformanceViews

Library Entry

Reporting & Analytics FAQs

Reporting & Analytics FAQs #Calculations #Dashboards #Metrics #PerformanceExports #PerformanceViews

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Improved Content Search view

In this video @John Sunder talks about the improved Content Search view. Administrators can now view consolidated conversation records in the content search. In the improved content search view, each unique conversation ID now appears as a single record. If multiple transcripts are...

Library Entry

Active callback columns for performance views

In this video @Yu Tan discusses a new feature "Active callback columns for performance views". Administrators and supervisors can now access new Active Callback columns in various performance views, allowing for better tracking and analysis of callback handle times. The new columns include...