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16 results found for "tags:"Performance""
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Discussion Thread
5
Is posible to know Wrap up Note in a report?
Genesys Cloud CX
Basic features and ...
Archive PureCloud
Details Report
Performance
Javier Gorka Merino Lorenzo
Added 07-17-2017
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Genesys Cloud CX
Basic features and ...
Archive PureCloud
Details Report
Performance
Discussion Thread
6
Share your input on team reporting
Archive PureCloud
Performance
PureCloud Supervisor
Supervisors
Genesys Cloud CX
Reports
rebecca gibson
Added 07-10-2017
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Archive PureCloud
Performance
PureCloud Supervisor
Supervisors
Genesys Cloud CX
Reports
Discussion Thread
6
Call activity
Archive PureCloud
Call Activity
Dashboard Questions
Performance
Jeroen Van der Sandt
Added 07-10-2017
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Archive PureCloud
Call Activity
Dashboard Questions
Performance
Discussion Thread
3
Transfer calls - assign a priority
Archive PureCloud
ACD
Blind Transfer
Contact center management
Performance
Priority
Ana Laia
Added 06-30-2017
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Archive PureCloud
ACD
Blind Transfer
Contact center management
Performance
Priority
Discussion Thread
2
In Performance -> Interactions; add a new column indicating when the interaction ended
Genesys Cloud CX
Ideas and feedback
Interactions
Archive PureCloud
New Column
Performance
Erison Mogari
Added 06-05-2017
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Genesys Cloud CX
Ideas and feedback
Interactions
Archive PureCloud
New Column
Performance
Discussion Thread
2
Contact list performance with campaign recycling strategy
Genesys Cloud CX
Contact center ...
Archive PureCloud
Contact List Performance
Outbound Campaign
Performance
Baptiste Baptiste Derré
Added 05-16-2017
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Genesys Cloud CX
Contact center ...
Archive PureCloud
Contact List Performance
Outbound Campaign
Performance
Discussion Thread
2
agent ASA
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Contact center management
Performance
Cindy Terapak
Added 05-10-2017
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Archive PureCloud
Contact center management
Performance
Discussion Thread
5
Dashboard Intervals
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Contact center management
Dashboards
Help Site
Overview
Performance
Scott Bub
Added 04-03-2017
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Archive PureCloud
Contact center management
Dashboards
Help Site
Overview
Performance
Discussion Thread
3
Agent Dashboard not accurate
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Agent Dashboard
Agent Metrics
Contact center management
Performance
Jason Pratt
Added 02-16-2017
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Archive PureCloud
Agent Dashboard
Agent Metrics
Contact center management
Performance
Discussion Thread
3
How do we create dashboard displays for our contact center with PureCloud?
Archive PureCloud
Center Performance
Contact center management
Dashboard Displays
Displays
Party Products PureCloud
Performance
Genesys Cloud CX
Contact center
Shanti Lall
Added 10-25-2016
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Archive PureCloud
Center Performance
Contact center management
Dashboard Displays
Displays
Party Products PureCloud
Performance
Genesys Cloud CX
Contact center
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