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Discussion Thread 1

Beyond WEM Gamification and Performance Management

Discussion Thread 1

WEM - Performance and Engagement

Library Entry

Dynamic time zone settings in workspaces and views

In this video @Santosh Bhandari shows us dynamic time zone settings in workspaces and views. Genesys Cloud now enables users to set time zones at both workspace and view levels. This feature empowers users to create, save, and export identical reports for different time zones. Read more:...

20240415_FeatureReview_CX_Analytics_Dynamic time zone settings in workspaces and views_SB.mp4

Discussion Thread 4

How to be able to see the content of an email

Discussion Thread 5

Is posible to know Wrap up Note in a report?

Discussion Thread 6

Share your input on team reporting

Discussion Thread 6

Call activity

Discussion Thread 3

Transfer calls - assign a priority

Discussion Thread 2

In Performance -> Interactions; add a new column indicating when the interaction ended

Discussion Thread 2

Contact list performance with campaign recycling strategy