Library Entry

Script support in the CX Cloud from Genesys and Salesforce integration

In this video @Santosh Bhandari talks about script support in the CX Cloud from Genesys and Salesforce integration. Administrators can now use the Scripter gadget in the Genesys Cloud CX embeddable desktop component in the integration, which enables agents access to guided workflows...

Discussion Thread 5

API/Script - Displaying the number of calls waiting on a queue in a script

Discussion Thread 6

How to send an email from an outbound script ?

Discussion Thread 4

Genesys Cloud Pop up script default view

Library Entry

New variables and improvements for scripts - Part 2

In this video, Guru presents the new feature - New variables and improvements for scripts and under Part 2 will be focusing on RegEx functions, Requires value property, Replace functionality. Genesys Cloud added improvements and variables to script design. These improvements include...

FeatureReview_CX_Outbound_New variables and improvements for scripts_Part2_GP_20230308.mp4

Library Entry

New variables and improvements for scripts - Part1

In this video, Guru presents the new feature - New variables and improvements for scripts and under Part 1 will be focusing Password options and four dynamic variable date functions. Genesys Cloud added improvements and variables to script design. These improvements include a regular...

20230308_FeatureReview_CX_Outbound_New variables and improvements for scripts_Part1_GP.mp4

Discussion Thread 3

Scripter Usage

Discussion Thread 10

Putting the DNIS/Caller ID on Script

Discussion Thread 9

Get IVR name, menu choices presented in a script

Discussion Thread 3

Capture Credit Card numbers in Script