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Genesys Cloud Release Notes | July 07th 2025

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Expanded Language Support and Updated Transcription Policy – Effective August 18, 2025

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Genesys Cloud WEM | Monthly Recap // June 2025

Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this June for WEM. Resource Management Quality Assurance & Compliance Employee...

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Topic Miner: "Rerun the miner" feature

#SpeechandTextAnalytics

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Question about "Rerun the miner" feature

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Genesys Cloud Release Notes | June 30th 2025

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Program and Detected Category filters and columns in Content Search view

In this video, @Christopher Visick discusses a new feature "Program and Detected Category filters and columns in Content Search view" Analysts can now filter interactions by Program and Detected Category in the Content Search view. This feature also allows analysts to add Program and...

Discussion Thread 6

AI Insights Just Got Better!

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AI Insights Just Got Better!

#QualityManagement #SpeechandTextAnalytics #Other/NotSure

Katherine interaction.png

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Genesys Cloud Release Notes | June 23rd 2025