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Discussion Thread 1
Looking for Participants for Topic Manager Feedback



Discussion Thread 1
Introducing Sentiment Analysis


Discussion Thread 1
Introducing Sentiment Analysis


Discussion Thread 2
Introducing Voice Transcription



Library Entry
Genesys Cloud Voice Transcription: Walk through

On August 19, 2020 we released the new voice transcription feature in Genesys Cloud. Voice transcription transcribes voice interactions (that is, audio) into text that is stored as speaker separated conversational language. Voice transcripts generated by the system are shown in the Transcript...

Genesys Cloud Speech and Text Analytics - Voice Transcription Demo.mp4