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Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team led by Cameron Smith and Rakesh Tailor June 2023 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement Management...
06-15-2023 | 10:00 - 11:00 COT
Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team led by Cameron Smith and Rakesh Tailor May 2023 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement Management ...
05-18-2023 | 10:00 - 11:00 COT
In this video Chris talks about improvements made to Sentiment Analysis for English language. Genesys Cloud updated its English sentiment analysis model. The updated model uses context from surrounding phrases to improve the detection rates of positive and negative sentiments. The use of...
FeatureReview_EX_Workforce Engagement_Sentiment Analysis Improvements to English_CV_20230215.mp4
¿Te perdiste el webinar de demostración de Reinventando la experiencia del Agente con Genesys Cloud WEM? ¿Te perdiste el webinar de demostración de Reinventando la experiencia del Agente con Genesys Cloud WEM o quieres volver a verla? Aqui...
February 2023 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this February for WEM. ...
In this video Gaurav talks about Topic Mining in Messaging Transcripts. Administrators can now mine topics from messaging transcripts, in addition to call and chat transcripts. This feature enables analysts to use the mined data to create new topics or improve existing topics and minimizes...
FeatureReview_EX_Speech and Text Analytics_Intent Miner for messages_GS_20230208.mp4
In this video Joseph talks about Topic Trends and Add Sentiment Data. Contact center managers and supervisors can now view sentiment data in the Topic Trends Summary and Topic Trends Details views. This data provides ins ight into a customer’s experience throughout interactions that relate...
FeatureReview_EX_Speech & Text Analytics_Topic Trends Add Sentiment data_JR_20230201.mp4
In this video Chris talks about Capitalization and Punctuation in Speech and Text Analytics. Genesys native voice transcription in English now adds capitalization, periods, question marks, and commas where applicable. This improvement enhances transcript readability and does not impact...
FeatureReview_EX_Speech & Text Analyitics_Capitalization and Punctuation_CV_20230215.mp4
Did you miss the February What's Next webinar?? Hello WEMers and community members! Did you miss our February What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: =&h#cey4 ...