Discussion Thread 1

Meet & Greet Quality Assurance and Compliance AMA experts

Discussion Thread 1

JOIN US on the 20th October for our next AMA event on the subject of Quality Assurance and Compliance

Event

AMA Quality Assurance and Compliance

Join us in the WEM Community for our next AMA event - https://community.genesys.com/communities/workforce-optimization?CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f Do you want to learn more about Quality Management and Speech and text Analytics in the Contact Center. How to...

 10-20-2021 | 09:00 - 15:00 ET

Discussion Thread 1

JOIN US on the 20th October for our next AMA event on the subject of Quality Assurance and Compliance

Event

AMA Quality Assurance and Compliance

Do you want to learn more about Quality Management and Speech and text Analytics in the Contact Center. How to take the most advantage of the tools you already own to ensure quality and meet compliance or do you have any questions about Recording, evaluation forms, surveys, voice transcription,...

 10-20-2021 | 09:00 - 15:00 ET

Discussion Thread 1

Beta - Subscribe to Voice Transcripts through Notifications API

Library Entry

Quality Assurance & Compliance Introduction

85% of surveyed stated that “The greatest challenge to managing quality is caused by not having sufficient time to analyze and use data” – Contact Babel - The Inner Circle Guide to Omnichannel Workforce Optimization 2020 But what if You could ensure quality...

Introduction to Genesys Cloud Quality Assurance and Compliance.pdf

Discussion Thread 3

Genesys Cloud Survey

Discussion Thread 1

Looking for Feedback on Agent Sentiment, Empathy, and Unprofessional Behavior

Discussion Thread 8

Speech and Text Analytics enhancements – Topic Manager and Topic spotting map to Queue/flows