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Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this June for WEM. Resource Management Quality Assurance & Compliance Employee...
#SpeechandTextAnalytics
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In this video, @Christopher Visick discusses a new feature "Program and Detected Category filters and columns in Content Search view" Analysts can now filter interactions by Program and Detected Category in the Content Search view. This feature also allows analysts to add Program and...
#QualityManagement #SpeechandTextAnalytics #Other/NotSure
Katherine interaction.png