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Discussion Thread 2

How does AI link into Dictionary Management?

Discussion Thread 1

Genesys Cloud Release Notes | January 19th 2025

Discussion Thread 1

Genesys Cloud Release Notes | January 12th 2026

Event

WEM Open Day January 2026

WEM Open Day 28 January 2026 (11AM AEDT / 1PM NZT / 8AM SGT) | Duration: 1 hour Join us for an exciting Workforce Engagement Management (WEM) Open Day this quarter! The velocity of feature releases for Genesys WEM has been incredible, with over 100 features...

 01-28-2026 | 08:00 - 09:00 SGT

Library Entry

Genesys Cloud WEM | Monthly Recap // December 2025

Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during December for WEM. Resource Management Quality Assurance & Compliance Employee...

Library Entry

Use ignore lists to refine topic miner suggestions

In this video , I talk about using built-in and customizable ignore lists to avoid repeated or irrelevant suggestions from the topic miner. When you use the topic miner in Workforce Engagement Management (WEM), you can exclude topics and phrases that you already acted on—or just don’t need—using...

Discussion Thread 1

Genesys Cloud Release Notes | December 15th 2025

Discussion Thread 4

Transforming Quality Management with AI Scoring in a High-Volume Operation

Discussion Thread 1

Genesys Cloud Release Notes | December 8th 2025

Library Entry

Genesys Cloud WEM | Monthly Recap // November 2025

Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during November for WEM. Resource Management Quality Assurance & Compliance Employee...