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Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this January for WEM. Resource Management Quality Assurance & Compliance ...
Discover how Genesys Cloud’s Speech and Text Analytics (STA) and Quality Management (QM) can transform your customer experience strategy and enhance team performance. This webinar will explore practical techniques for extracting meaningful customer insights, optimizing quality assurance...
03-27-2025 | 11:00 - 12:00 ET
Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this December for WEM. Resource Management Quality Assurance & Compliance ...