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Interaction recording introduction

Interaction Recording & Access control for recording segments Quality Assurance and Compliance From Genesys Cloud WEM Do you want to learn more about Interaction recording capability?, check out our Let Me Pick Your Brain video with our expert Daniel Ho,...

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Speech & Text Analytics, Gamification and Learning now available in WEM Add On!.

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Genesys Cloud CX Release Notes - November 3rd 2021

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Genesys Cloud CX Release Notes - October 27, 2021

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Let me pick your brain - Quality Assurance and Compliance

Quality Assurance and Compliance From Genesys Cloud WEM Do you want to learn more about WEM and Quality Assurance and Compliance, check out our first Let Me Pick Your Brain video with our expert Jose Ruiz, who will introduce us to the discipline. ...

Let me pick your brain Quality assurance and compliance.mp4

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Meet & Greet Quality Assurance and Compliance AMA experts

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JOIN US on the 20th October for our next AMA event on the subject of Quality Assurance and Compliance

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JOIN US on the 20th October for our next AMA event on the subject of Quality Assurance and Compliance

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Beta - Subscribe to Voice Transcripts through Notifications API

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Quality Assurance & Compliance Introduction

85% of surveyed stated that “The greatest challenge to managing quality is caused by not having sufficient time to analyze and use data” – Contact Babel - The Inner Circle Guide to Omnichannel Workforce Optimization 2020 But what if You could ensure...

Introduction to Genesys Cloud Quality Assurance and Compliance.pdf