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Discussion Thread 4

Copilot customization

Discussion Thread 2

Impossible to hang up a call

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Analytics user interface enhancements

In this video @Takakiyo Ikari talks about Analytics user interface enhancements. Genesys Cloud improved the appearance of the analytics admin configuration menu. These improvements provide a more visually intuitive experience, UX consistency, and better accessibility. For more information,...

20240110_FeatureReview_CX_Analytics_ContactCenterAnalyticsUIEnhancements_TI.mp4

Discussion Thread 6

Scheduling UI Changes?

Discussion Thread 29

Upcoming UI changes in agent desktop: Single customer view

Discussion Thread 3

More view changes in the UI

Discussion Thread 37

Retrieval of Edge logs from Telephony Admin UI - Product Ideas - Voting

Discussion Thread 17

Agent cannot send our email