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In this video @Hiroyuki Sato talks about the WebRTC Media Helper enabled by default with allowed IP addresses feature. Genesys Cloud now includes WebRTC Media Helper in the Allowed IP Addresses list by default and requires no additional configuration. The Allowed IP Addresses feature...
In this video, @Hiroyuki Sato discusses a new feature "Enhanced WebRTC Media Helper for VDI users" Administrators can now use the Genesys Cloud WebRTC Media Helper without requiring audio I/O devices in the WebRTC client when the Require Media Helper setting is enabled. This update...
In this video, Santosh discusses a few feature - "Require the WebRTC Media Helper" Telephony administrators can now require the use of the WebRTC Media Helper. When administrators enable the Require WebRTC Media Helper setting, users must have an active and connected media helper to make or...
20230830_FeatureReview_CX_Telecom_Administrative_Ability_To_Require_WebRTC_Media_Helper_SB.mp4
In this video Gaurav tells us about the new Hong Kong, Jakarta, and Paris satellite region deployments Genesys added Asia Pacific (Hong Kong), Asia Pacific (Jakarta), and Europe (Paris) satellite regions to its Genesys Cloud deployment. The new satellite region deployments are identified in...
FeatureReview_CX_Open Platform_Hong Kong, Jakarta, and Paris satellite region deployment_GS_20230301.mp4