Library Entry

Require the WebRTC Media Helper

In this video, Santosh discusses a few feature - "Require the WebRTC Media Helper" Telephony administrators can now require the use of the WebRTC Media Helper. When administrators enable the Require WebRTC Media Helper setting, users must have an active and connected media helper to make or...

20230830_FeatureReview_CX_Telecom_Administrative_Ability_To_Require_WebRTC_Media_Helper_SB.mp4

Discussion Thread 2

Time Off Message Truncated in WebRTC When Submitted Status

Library Entry

Hong Kong, Jakarta, and Paris satellite region deployment

In this video Gaurav tells us about the new Hong Kong, Jakarta, and Paris satellite region deployments Genesys added Asia Pacific (Hong Kong), Asia Pacific (Jakarta), and Europe (Paris) satellite regions to its Genesys Cloud deployment. The new satellite region deployments are identified in...

FeatureReview_CX_Open Platform_Hong Kong, Jakarta, and Paris satellite region deployment_GS_20230301.mp4

Discussion Thread 5

WebRTC vs SipSoft Phone

Discussion Thread 4

Protocol and Media capture on phone trunk

Discussion Thread 3

Can I have the PureCloud web-based (WebRTC) phone alert through my computer speakers but play audio during the call through my headset?

Discussion Thread 2

I ran across a nice explanation of the sorts of phones that PureCloud supports.